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Home My WebLink About115-92 Ordinance . - RECORD OF ORDINANCES Dayton Legal Blank Co, Form No, 30043 115-92 Passed--, _ __u_ ,_ m_m__mU____ _ ____J9_'____ Ordinance No._ ______ . _____m_ AN ORDINANCE GRANTING A FRANCHISE TO TIME WARNER ENTERTAINMENT COMPANY, L.P. TO CONSTRUCT, OPERATE, OWN AND MAINTAIN A CABLE r- TELEVISION SYSTEM IN THE CITY OF DUBLIN AND REPEALING CHAPTER 705 OF THE DUBLIN CODIFIED ORDINANCES ....... WHEREAS, it has been determined by the City of Dublin that Time Warner Entertainment Company, L. P. , a Delaware Limited Partnership, can provide for the future cable related needs and interests of Dublin; and, WHEREAS, the Franchise Agreement is mutually acceptable between the City of Dublin and Time Warner Entertainment Company, L. P. ; and, WHEREAS, Chapter 705 of the Dublin Codified Ordiances will no longer be applicable under a new cable television franchise agreement; and WHEREAS, Dublin City Council believes that said Franchise Agreement should be ratified; NOW, THEREFORE, BE IT ORDAINED by the Council of the City of Dublin, state of Ohio, ~ of the elected members concurring: Section 1. Time Warner Entertainment Company, L.P., be and hereby is granted a Franchise to construct, operate, own and maintain a cable television system in the City of Dublin and in accordance with the Franchise agreement executed by and between the City of Dublin and Time Warner Entertainment Company, L.P. for the period commencing on May 21, 1994 and terminating on May 21, 2006. SECTION 2. Chapter 705 of the Dublin Codified Ordinances shall be repealed effective May 21, 1994. r- Section 3. That this Ordinance shall take effect and be in force on i the earliest date permitted by law. "'- Passed this J<h-{ day of 71.1r7H'~ , 1992. ATTEST ~ (!- ~ Clerk of Council Sponsor: City Manager r L 11 b rtifv that c:o,,:es of t"'s Ord:nance/la5okttion were posted in tI1e I ere V ~e " f th 011' R vised Code City of Dublin in accordance with Section 73\ .25 0 e 10 e ' 0/111 /VI ~u (P" (J."t ~ A-i -:J- Clerk of (ouncil, Dublin, OhIO .' ~ or TO: All Members of Dublin City Council -.,W FROM: Dana L. McDaniel, Management Assistant 71 DATE: October 1, 1992 SUBJECT: Cable Franchise Agreement Please find attached, a copy of Ordinance 115-92 which allows for the execution of the proposed franchise agreement between the City of Dublin and Time Warner Entertainment Company, L.P. Also, you will find enclosed, the report from our Special Counsel, Greg Dunn and a summary of the subscriber survey. The report from Mr. Dunn is presented in a much shorter format than I anticipated. Therefore, it did not warrant separate distribution as I originally anticipated. This report is thorough and to the point, which I think you can appreciate given the big scope of things. For your reference, please find a slightly revised version of the contract already distributed to you. This revision contains very minor changes. Changes are noted with lines drawn through previous language. Please recycle your other version! Thank you. ...... /~- - ,- ,.."~=<~-~""-~-~-_. '" - , , . . INTRODUCTION Rutter-Dunn Communications, Inc. ("Consultants") has been retained by the City of Dublin to assist Dublin in its cable television franchise renewal with Warner Cable Communications Inc., ("Warner") which is owned by Time Warner Entertainment L.P., a Time Warner subsidiary. The Cable Communications Policy Act of 1984 (the "Act") describes the renewal procedure. Pursuant to that procedure, Warner notified Dublin, in a timely manner, of its intent to renew pursuant to the Act's provisions. Subsequently, Dublin commenced proceedings pursuant to Sec. 626(a) of the Act. These proceedings consisted of: 1) A public hearing in April 1992. Public notice of the hearing was accomplished by notices in the Dublin News and The Dublin Villager. The hearing was attended by approximately 28 people. 2) A survey of random Dublin cable subscribers. The survey was done by Saperstein and Associates. An additional survey by Saperstein and Associates was performed asking the same questions of Worthington residents who were receiving the new Warner system. 3) Interviews by the consultants, with the City staff, members of City Council, community leaders, and the Warner system manager, John Porter. 4) Written responses by Warner to various data requests. 5) Physical inspection, by the consultants of Warner facilities and equipment. After reviewing all of the information, the consultants met with the City staff and the City Council to discuss franchise renewal goals and strategies. .....~ Negotiations then commenced. After five months of negotiations, Warner Cable has agreed to the proposed franchise agreement which has previously been submitted to you under separate cover. Therefore, the purpose of this report is to summarize and compile the information and to utilize the information to: 1) Review the performance of the cable operator under the current franchise. 2) Identify the future cable related community needs and interests of Dublin; and 3) Discusss how the cable related needs of the community are met by the proposed franchise. -- , . " PERFORMANCE REVIEW mSTORY On May 21, 1979, the City of Dublin awarded the cable television franchise to the Warner Cable Company, which ultimately became Warner Cable Communications Inc., a wholly owned subsidiary of Time Warner Entertainment L.P., which itself is a subsidiary of Time-Warner Inc. ~~~-, In the mid 1970's, Warner Cable introduced "Qube" service into the Columbus market. Qube was a two way interactive thirty channel service, with pay per view capability. At that time, ~~.~ Qube was considered the most modem cable television system in the world. Wamer extended the Qube system to Dublin where it provided a "high-tech" service to Dublin citizens. Unfortunately, a number of problems quickly arose. First Warner abandoned the Qube project for economic reasons. Second, the two way interactive cable plant that was the backbone of the Qube system proved to be very difficult to maintain, thereby leading to more system outages than would normally be expected. Third, the rapid growth of Dublin led to a much larger cable system than the original design of the system allowed for, causing numerous problems including poor picture quality and even more outages. The poor picture quality and numerous outages caused numerous subscribers to call Warner, which in turn overloaded the inadequate Warner phone system. Through most of the 80's the poor picture, numerous outages, and overloaded phone system led to complaints and customer dissatisfaction. However, in 1989, Warner began taking serious steps to correct its deficiencies. Warner began rebuilding the cable system by building a fiber optic trunk system. Fiber optics are an extraordinary technology which immediately cut down the number of outages and improved picture quality. Next Warner installed a state of the art customer service facility in its new local headquarters on Dublin Road. This facility, with its computerized phone system, enabled Warner to get a handle on customer service. As the final part of its upgrade, Warner is installing, throughout its service area equipment which will provide a 550 mhz, 77 channel cable television system. This system, which is already operating in parts Franklin County, including Worthington, is very modem and capable. -... Another recent event that may affect Wamer was the acquisition of Wamer Communications Inc., by Time. Time's new name is Time Warner Inc., and the acquisition of Warner makes Time Warner Inc., the second largest cable company in the United States. The acquisition was funded, primarily by borrowing. To help reduce the debt levels, Time Warner brought additional investors into a new subsidiary, Time Warner Entertainment L.P., where all of the cable operations were placed. The investors, C. Itoh and Toshiba, each invested a billion dollars. Time Warner Entertainment L.P. still has a large amount of debt and this may force Time Warner to carefully control capital expenditures. Current Service Currently, Warner provides 37 channels of service which can be divided as follows: Basic 11 channel service................$13.95 Tier (standard) basic plus 18 channels..........$23.95 ,... '-"--'^-"-""~ ,- '"-'00<- " l v:m- '-'-~m:iU ~-" , . 6 premiums Disney, HBO, Cinemax, The Movie Channel, Sports Channel & Showtime Warner provides remote control units at a cost of $2.95, allows additional outlets, but charges $3.95 per basic additional outlets, and $9.50 for tier additional outlets. Warner has a two channel pay-per-view service. Warner does provide an "impulse" pay-per-view, which is still not available to most of the country's subscribers (a positive legacy from the Qube era). The cable system operates at 300 mhz and the 37 channels of service it offers is the maximum .~ number of channels that can be squeezed out of the system. The majority of the system is thirteen years old. Warner operates one head end which is in Columbus. The system is secured by scrambling. Survey The current Warner programming line up is as follows: Local off air WOSU, 34 (PBS) WCMH, 4 (NBC) WSYX, 6 (ABC) WBWS 10 (CBS) WTTE 28 (Fox-Independent) Distant Signals WUAB,43 (Cleveland) (by microwave) WTBS, 17 (Atlanta) (by satellite) Access. Community Channels - Columbus Municipal Access, Columbus Public Access and Columbus Educational Access Satellite Services VH-1 C-SP AN USA CBN ~ Nickelodean LifeTime Arts & Entertainment/CNBC (Shared Channel) QVC Home Shoppingr Cable News Network Family Channel CNN Headline News The Discovery Channel TNT MTV The Weather Channel The Nashville Network Prevue Guide ESPN The Comedy Channel Premium Services Disney Channel Showtime Cinemax HBO ...... , . Sports Channel The Movie Channel The basic service consists of the off air channels, plus WUAB, C-Span, and The Columbus Government Channel. The expanded basic includes all of the satellite signals. The premiums are available a la carte or in a variety of packages. A telephone survey of 400 Dublin cable subscribers was conducted in May by Saperstein Associates, a public opinion research finn. The telephone survey contained 74 questions and took approximately 20 minutes to answer. Survey questions were developed from those issues raised at the public hearing and research from other communities and cable consortiums. Open ended questions allowed consumers to bring to light additional issues. In summary, the survey revealed the following conclusions: CUSTO:rvIER SERVICE - Overall, subscribers were satisfied. A. Of the 39% who called the cable company to order a new service or report a problem, 83% were satisfied with the way their call was handled. B. Of those who had a service technician come to their home, 87% were satisfied with the overall service. C. When asked, "what one thing could your cable company do to improve its services to you and your community?", only 4% suggested improvements needed for customer service. RATES - Subscribers feel they are too expensive. A. When considering the service they receive, 24% of Dublin subscribers felt they were reasonable while 75% felt they were too expensive. (According to Federal Law, municipalities do not have rate regulation authority.) B. When asked, "what one thing could your cable company do to improve its services to you and your community?", twenty nine percent (29%) suggested lowering prices. TECHNOLOGY - Subscribers were overall dissatisfied. A. On the scale of A to F, with A being excellent and F being failing, subscribers were asked to grade certain aspects of their existing system: 1. Reception - B 2. Number of channels - C 3. Ease of using the converter box - C 4. The size and shape of the converter box - D 5. The remote control that came with your cable - C 6. The ease of using televisions connected to cable - C 7. The length or number of wires needed to connect the cable from your wall to your television - C ~". . . B. When asked "what one thing could your cable company do to improve its services to you and your community?", seventy two percent (72%) offered solutions related to technical upgrades. PROGRAMMING - Subscribers somewhat satisfied. A. On the A to F scale, A being excellent F being failing, the variety of programs available received a C and the ease of ordering pay-per-view programs received a B. (Municipalities do not have authority to regulate programming.) '"" B. When asked, "what one thing could your cable company do to improve its services to you I and your community?", thirty three percent (33%) suggested improvements were needed in "''" programming. OVERALL - Subscribers dissatisfied by a slim margin. When asked, "all things considered, how satisfied are you with your cable company, overall: you would say:", forty six percent (46%) were satisfied, while 54% were dissatisfied. In summary, Dublin subscribers are overall satisfied with the cable company's customer service practices. Our theory was that overall dissatisfaction is primarily related to the outdated technology of Dublin's existing cable system. WORTHINGTON SURVEY - Emphasis shifts from technology to lower prices. To test this theory, the City of Dublin and Saperstein Associates conducted the same telephone survey with 100 Worthington residents, who were known to have received the cable system upgrade Warner Cable proposes to install in Dublin. Grade scores on the A to F scale improved to a score of B in all areas as mentioned above. Overall, Worthington subscribers rated customer service as satisfactory. In regards to rates, 54% of subscribers still felt rates were too expensive. Improvements were noted in technology primarily in the areas of picture quality, ease of operation, and hardware used. When asked "what one thing could your cable company do to improve its services to you and your community?", 26% of Worthington subscribers suggested lower prices, 24% suggested improvements in programming, 20% suggested improvements in _4it~-"':-~... technology related matters (Worthington's biggest technology problem is in outages), and only 1 % suggested improvements in customer service. When asked "all things considered, how satisfied are you with your cable company, overall..." 87% were satisfied, while 13% were dissatisfied. This was a drastic increase in overall satisfaction compared to Dublin's existing system. Rates Regarding rates, Warner has consistently been very aggressive with rates for all types of service that are high by national standards and do not even compare favorably with the high rates of the other local companies. In 1989, Warner changed their billing methodology and listed the 3% of basic subscriber receipts franchise fee as a separate line item. Since the beginning of the franchise (1979), Warner had included the franchise fee payment as part of their bill. This cynical change in billing practices had the effect of increasing the subscribers bill, while appearing to be a new assessment by the City of Dublin. However, the "breaking out" of franchise fees on the bill is legal. ',"" ,- ^-~,,~,-~-~---,~ -.,,---~,----~-..... - -".,-~_.",-,--.~,..- "- ~ 1:---, . The charges for premium service have been substantially the same since 1983. This reflects the fact that the price of the premium services has reached a point where further increases would be offset by declining subscriptions. The entire industry has experienced this flattening out of pay service growth. The public access situation in Dublin is odd but consistent with other suburban Columbus communities. The franchise contemplated a public access channel, an educational access channel, and a municipal channel. There is no franchise obligation upon Warner to fund or otherwise support the access channels and Warner has not supported them but has simply carried "'~ the existing Columbus public access, municipal access, and educational access channels. \,. . Franchise Compliance The Dublin Cable franchise is typical of a franchise let in the seventies in that it is not particularly detailed nor does it have many enforcement provisions. In fact, the franchise is a virtual copy of an even older Columbus franchise. We have reviewed the franchise and documents provided to us by Warner. We have reviewed Warners bond's, insurance certificates, notices to subscribers, repair, installation and complaint procedure, and find Warner has complied with the franchise in these areas. With the exception of some minor technical violations, Warner is in compliance with the existing franchise. FUTURE CABLE RELATED NEEDS Rebuild The existing cable system is old and obsolete. It has limited capacity (37 channels) and, because of its age and design, it frequently has outages. Also, the system is operating at capacity and cannot add new programming. The surveys indicated that the customer dissatisfaction in Dublin was related primarily to issues such as outages, poor reception, large cable converters and lack of programming, all of which can be fIxed by the rebuilding of the cable television system. A rebuild is absolutely necessary, as soon as possible. At this time, most cable systems that are rebuilt are built to either 450 mhz (60 channels) or 500 mhz (70 channels). Many cable operators are utilizing fIber optics for trunk runs, while a few operators are building and installing more advanced fIber hub systems. For example, in the Columbus marketplace, Coaxial Communications has rebuilt their system to 400 mhz, 54-channel capability. Coaxial is currently programming 48 channels. Coaxial has constructed fiber optic trunk lines. This will improve picture quality and reliability in the areas remote from Coaxial's head end. With a rebuild. multiple pay-per-view channels could be offered. Most experts believe that pay- per-view is a product that needs to have multiple channels dedicated to its use so that quality movies are available at a greater number of times during the week, therefore making pay-per- view convenient to the subscriber. As stated previously, the rebuild should occur as quickly as possible. The system should be of modern design, taking into account the new technologies that are available (e.g. fiber optics). """""" . Local Office A local Dublin office is a popular and well received idea. However, it is an economically inefficient way to transact business for a cable company. Dublin residents have a reasonably convenient place to visit to pay bills, charge service, or to discuss problems, as the distance to Warner's Columbus office on Dublin Road, is not too difficult a drive. However, a local payment center in a bank or similar location would be convenient for customers and inexpensive for the cable company. ,... Customer Service I ,,, Customer service should continue to operate in the newly improved manner in which it currently operates. Regarding both customer service and installations and repairs, the National Cable Television Association has issued guidelines for both. These guidelines should be amended as necessary and incorporated into the franchise agreement. Emer~ency Override As part of the overall emergency planning efforts in Dublin, it is desirable to require Warner to provide a mechanism whereby the City of Dublin could warn Dublin residents of emergency situations via the cable television system. Dublin Only System/City Bulletin Board To help foster a sense of community in Dublin and to facilitate communication from the City government to the citizens of Dublin, Warner's system should accommodate a computerized bulletin board, programmed from City Hall whose message could be received by all Dublin subscribers. Further the system should also be capable of transmitting video and audio to Dublin residents. Term A key issue at the public hearing and amongst the public officials was the term of the franchise. Opinions were expressed that because of Warner's slowness in rebuilding and correcting problems associated with the obsolete Qube system, the new term should be as short as ~#-' reasonably possible so as to "hold Warner's feet to the fire". Compliance and Enforcement Provisions Because of the past problems with Warner, Dublin's new franchise needs to have mechanisms to allow Dublin to enforce its franchise requirements short of revoking Warner's franchise. Of course Dublin also needs the usual revocation procedures, but procedures short of revocation, such as letters of credit, will give Dublin regulatory flexibility. Re~latOlY Chan~es Many legislators and regulators are questioning cable television's current status of being rate deregulated and having no direct competition. At this time, changes to the status quo are being considered by Congress and the FCC. The proposed Dublin franchise will allow for future changes in the regulatory environment (e.g. the Franchise includes rate control language so if Congress or the FCC return rate making authority, Dublin will have the ability to regulate rates, should it so desire). ~,~1t:-., L.' 1 1It_ . , City Communications Warner should utilize its expertise in cable construction to build a fiber or coaxial interconnect between various City owned buildings so the City can use the interconnection for voice, video and data transmissions. This infrastructure will enable the City to save significant sums if properly utilized. Franchise Fees JI/l1lII#> The maximum allowable franchise fees under federal law is 5% of gross revenue. Dublin will have the authority to collect 5% of gross revenues with the option of lowering franchise fees if Dublin feels this is desirable. -", PROPOSED FRANCHISE The proposed franchise ("Franchise") achieves most of the goals the City set forth and meets the future cable related needs of the Dublin Community. The key provisions are: Rebuild The Franchise requires Warner to build a 550 mhz, 77 channel system within one year of the effective date of the Franchise. This new system will utilize fiber optics and enable Warner to provide many additional pay-per-view channels in addition to more channels on the standard service. The proposed Warner system will provide Dublin with a cable system that will be better than almost any cable system currently operating in the world. The required speedy rebuild will do a great deal to improve customer satisfaction in Dublin. Term The only issue in which the City's negotiating team did not achieve all of its goals was term. The compromise solution was a term of 12 years beginning at the end of the existing term (May 21, 1994). In return for the longer term, Warner's primary concession was the accelerated .- rebuild, which we deemed the single most important issue. I recommend this term for the following reasons: 1. Dublin began the renewal process two years before the franchise expired. Warner could have waited until the end of the franchise to agree to a new franchise, thereby delaying the much needed rebuild for a couple of years. 2. Even if Dublin had decided to hold out for a shorter term, the term would have had to be at least 10 years to allow Warner a reasonable return on its capital investment. A ten year term beginning May 21, 1994, is only two years shorter than the proposed franchise and Dublin received an accelerated build in the proposed franchise. 3. The proposed franchise has a provision which changes the term of the franchise to three years in the event Warner fails to finish the rebuild within a year. This should provide an adequate guarantee that Dublin receives the benefit of its bargain. 4. This consultant believes that unlike the 80's, the 90's, and beyond will see vigorous competition in the multiple channel television market. Technologies such as Direct Broadcast Satellite and Multipoint Microwave Distribution Systems are becoming available. In addition, -. -~,,"~' '" " ~_'~~__-'-'-_"'~-'~-",,__'h~~ f .- . . . . phone companies will eventually get in the business and competitors such as Paxton may ultimately begin to compete directly. Dublin Only/Community Bulletin Board In a very pleasing development, Warner agreed to design and build their system so that all Dublin subscribers will be able to receive a community channel originating from City Hall. Initially this would be a community bulletin board but Warner has agreed to provide capability for audio and video insertion should Dublin decide to use the channel in such a manner. ~;'4_, Interconnection of City Buildin~s ~~""" Warner has agreed to interconnect City Hall and the Police Station via fiber or cable (Dublin's choice). Remainin~ City Needs Warner has agreed to all of the items listed above as community needs. CONCLUSION Mter a long process, the negotiating team has produced a document which I believe meets the community needs and interests of Dublin and achieves all of the goals set forth by City Council. The proposed agreement should serve Dublin well. '~,;' ~, -- ,-~_._---,._",~--------, "'-"-'''~-''~---- .,~,~~.- ""....... . . . . ",... ~.. CABLE TELEVISION SURVEY ~ ~ l'ln-iiUiil . . , - , -. ... ; . CABLE TELEVISION SURVEY NOTES: Total number surveyed is 400 Figures listed show Number of Respondents / % of Total Respondents 1- What is the name of your cable television company? Dublin .,... Total Respondents to question (TR) = 400 1- Warner Cable = 394/99% ...... 2. other = 1/0% 3. Don't Know/Refused (DKjRF) = 5/1% Worthinaton \ . ./ TR = 100 1. Warner Cable = 99/99% 2. Other = 0/0% 3. DK/RF = 1/1% 2. For how many years has your household been connected to cable at this address? Dublin (TR) = 400 1 year = 102/26% 2 years = 81/20% 3-4 years = 107/27% more than 4 years = 109/27% DK/RF = 1/0% Worthinaton TR = 100 1 year = 26/26% ~-4$~ 2 years = 12/12% 3-4 years = 14/14% ~. more than 4 years"= 45/45% DK/RF = 3/3% 3. Rate several aspects of your cable television service by choosing a letter grade from A to F, where A is excellent, B is good, C is average, D is poor, and F is a failing grade. Dublin TR = 400; worthington TR = 100 What grade would you give this aspect of your cable service? .,~ . . ' " . . a. Your reception, or picture quality Dublin A-102/26% B-148/37% C-99/25% D-38/10% F-11/3% DK/RF-2/1% Mean (M) - 2.3 = between Band C standard Deviation (SD) - 1.0 Worthinaton A-44/44% B-31/31% C-21/21% D-O/O% F-3/3% DK/RF-1/1% M - 1.9 = between A and B SD - 1.0 ..-.... b. The number of channels available ~ Dublin A-57/14% B-154/39% C-107/27% D-55/14% F-22/6% DK/RF-15/1% M - 2.6 = between Band C SD - 1.1 Worthinaton A-39/39% B-44/44% C-13/13% D-2/2% F-O/O% DK/RF-2/2% M - 1.8 = between A and B SD - 0.8 c. The ease of using the converter box Dublin A-44/11% B-88/22% C-88/22% D-68/17% F-72/18% DK/RF-40/10% M - 3.1 = between C and D SD - 1.3 Worthinaton A-33/33% B-32/32% C-14/14% 0-3/3% F-1/1% DK/RF-17/17% M - 1.9 = between A and B SD - 0.9 d. The accuracy of your monthly bills Dublin A-193/48% B-137/34% C-47/12% 0-7/2% F-12/3% DK/RF-4/1% ."""'" M - 1.8 = between A and B SD - .9 ....,"'-', Worthinaton A-55/55% B-27/27% C-13/13% D-3/3% F-1/1% DK/RF-1/1% M - 1.7 = between A and B e. The variety of programs available Dublin A-44/11% B-134/34% C-147/37% D-53/13% F-22/6% DK/RF-O/O% M - 2.7 = between Band C SD - 1.0 Worthinaton A-20/20% B-47/47% C-24/24% 0-5/5% F-2/2% DK/RF-2/2% M - 2.2 = between Band C SD - 0.9 ",...,,- .. .~_____~,,',.'~~A"'"__,_~~_~_ '"___"^,,,_U,,__~A_<~~__"~~~~~ r -,," "il . , . . . . f. The size and shape of the converter box Dublin A-23/6% B-58/15% C-l03/26% D-81/20% F-116/29% DK/RF-19/5% M - 3.5 = between C and D SD - L 2 Worthinaton A-28/28% B-33/33% C-24/24% D-4/4% F-3/3% DK/RF-8/8% M - 2.1 = between Band C SD - 1.0 I'''''', g. The remote control that came with your cable ........ Dublin A-68/17% B-72/18% C-77/19% D-54/14% F-105/26% DK/RF-24/6% M - 3.1 = between C and D SD - L 5 Worthinaton A-44/44% B-35/35% C-11/11% D-1/1% F-O/O% DK/RF-9/9% M - 1.7 = between A and B h. The ease of ordering pay-per-view programs Dublin A-135/34% B-81/20% C-28/7% D-13/3% F-l0/3% DK/RF-133/33% M - 1.8 = between A and B SD - L 1 Worthinaton A-39/39% B-10/10% C-6/6% D-1/1% F-O/O% DK/RF-44/44% M - 1.4 = between A and B SD - 0.8 i. The ease of using televisions connected to cable Dublin A-68/17% B-112/28% C-90/23% D-64/16% F-58/15% DK/RF-8/2% ,~",. M - 2.8 = between Band C SD - L 3 ~ Worthinaton A-50/50% B-29/29% C-13/13% D-3/3% F-1/1% DK/RF-4/4% M - 1.7 = between A and B SD - 0.9 j. The length or number of wires needed to connect the cable from your wall to your television Dublin A-48/12% B-88/22% C-104/26% D-48/12% F-95/24% DK/RF-17/4% M - 3.1 = between C and D SD - 1.4 Worthinaton A-25/25% B-30/30% C-31/31% D-7/7% F-3/3% OK/RF-4/4% M - 2.3 = between Band C SO - 1.0 ";'##~'" I'll . . , . 4. Does your household have a VCR, or video cassette recorder? And, are any of your VCRs connected to cable? Dublin TR = 400 1. Have VCR, at least one connected to cable 351/88% 2. Have VCR, none connected to cable 3419% 3. Do not have VCR 10/3% 4. DK/RF 511% ".,.... Worthinqton ......... TR = 100 1. Have VCR, at least one connected to cable 87/87% 2. Have VCR, none connected to cable 515% 3. Do not have VCR 8/8% 4. DK/RF 010% 5. Since the beginning of February, has anyone in your household, including you, used your VCR to record a program that was shown on cable? Dublin TR = 351 1- Yes 187/53% 2. No 158/45% 3. DK/RF 612% Worthinqton TR = 87 1. Yes 44/51% 2. No 42/48% 3. DK/RF 111% 6. Does having cable connected to your VCR make recording programs more or less difficult, or doesn't it make a difference? "~. Dublin TR = 187 1. More difficult 94/50% 2. Less difficult 18/10% 3. No difference 71/38% 4. DK/RF 412% Worthinqton TR = 44 1. More difficult 12/27% 2. Less difficult 9120% 3. No difference 21/48% 4. DK/RF 215% ,..., >1f "f -~ IUI . . ; . 7. Since the beginning of February, has your household experienced any cable. outages? Dublin TR = 400 1- Yes 270/68% 2. No 116/29% 3. DK/RF 14/4% ..."'" Worthinaton TR = 100 ....,,.. 1- Yes 79/79% 2. No 18/18 % 3. DK/RF 3/3% 8. Approximately, how many cable outages has your household experienced since the beginning of February? Dublin TR = 270 1 - 58/21% 2 - 84/31% 3 - 51/19% 4 - 22/8% 5 - 11/4% more than 5 - 36/13% DK/RF - 8/3% Worthinaton TR = 79 1 - 22/28% 2 - 18/23% - 3 - 14/18% 4 - 3/4% 5 - 6/8% "'"'~ more than 5 - 14/18% DK/RF - 2/3% ,....~" ,..._.~~L_____'~-_~.~.'-'_.~".~~~-~~~~,- " . .",. . . 12. When the phone was answered, were you put on hold for longer than you felt was appropriate, or did you speak with someone in a reasonable amount; of time? Dublin TR = 62 1- Put on hold 14/23% 2. Reasonable 48/77% 3. DK/RF ~ Worthinaton TR = 21 1- Put on hold 2/10% 2. Reasonable 19/90% 13. On the issue of being courteous, did the person you speak with... Dublin TR = 62 1- Meet 52/84% 2. Exceed 5/8% 3. Fall short of your expectations 4/6% 4. DK/RF 1/2% Worthinaton TR = 21 1. Meet 11/52% 2. Exceed 7/33% 3. Fall short of your expectations 3/14% 4. DK/RF 0/0% 14. And, on the issue of being knowledgeable, did the person you spoke with. . . Dublin ~r~w,\ TR = 62 1- Meet 51/82% "',;;;~*"" 2 . Exceed 2/3% 3 . Fall short of your expectations 9/15% Worthinaton TR = 21 1. Meet 15/71% 2. Exceed 4/1.9% 3. Fall short of your expectations 2/1.0% ,r~) . . , 15. Overall, how satisfied are you with the way your call was handled? Would you say... Dublin TR = 62 1. Very satisfied 21/34% 2. Somewhat satisfied 30/48% 3. Somewhat dissatisfied 6/10% 4. Very dissatisfied 5/8% ~~;I!F~',,- Worthinqton TR = 21 1- Very satisfied 10/48% 2. Somewhat satisfied 8/38% 3 . Somewhat dissatisfied 2/10% 4. Very dissatisfied 1/5% 16. And, why do you feel that way? Dublin TR = 11 Person not knowledgeable 6/55% Took too long to solve problem 1/9% other 1/9% DK/RF 3/27% Worthinqton TR = 3 Person not knowledgeable 2/67% Took too long to solve problem 0/0% Other 1/33% DK/RF 0/0% >'!If"':~" '\;\l~ ,-.. - _.~ "-"~~'.-...-_,.."""--..~",,--- ._"----""-~-~~--~--~--,.. . un . - . , 17. Since the beginning of February, have you, personally, called your cable company to either order a new service, or report a problem with a service you have -- and this might include cable outages or poor recept'ion? Dublin TR = 400 1- Yes, order a service 30/8% 2. Yes, report a problem 123/31% 3. No 236/59% 4. DK/RF 4/1% 5. Yes, order a service and report a 7/2% problem Worthinqton TR = 100 1. Yes, order a service 3/3% 2. Yes, report a problem 37/37% 3. No 58/58% 4. DK/RF 1/1% 5. Yes, order a service and report a 1/1% problem 18. Think for a moment about the last time you called your cable company either to order a new service or report a problem with a service you have: did you get through easily, or was the line frequently busy? Dublin TR = 160 1- Got through easily 90/56% 2. Line frequently busy 63/39% 3. DK/RF 7/4% Worthinqton TR = 41 ~" Got through easily 26/63% 1. 2. Line frequently busy 15/37% .~..- 3. DK/RF 0/0% 19. And, when the phone was answered, were you put on hold for longer than you felt was appropriate, or did you speak with someone in a reasonable amount of time? Dublin TR = 160 1. Put on hold 27/17% 2. Reasonable 120/75% 3. DK/RF 13/8% Worthinqton TR= 41 1. Put on hold 6/15% 2. Reasonable 33/80% 3. DK/RF 2/5% ..,.",.. ,-~"-,---_.~---,--"--^ ~ "-^_._",,"~,,----"~._-~'-----------"'"--"-", . . 20. On the issue of being courteous, did the person you spoke with... Dublin TR = i60 L Meet 126/79% 2. Exceed 11./7% 3. Fall short of your expectations 14/9% 4. DK/RF 9/6% ;Hi~'. Worthinqton TR = 41. L Meet 34/83% -' 2. Exceed 5/1.2% 3. Fall short of your expectations 1./2% 4. DK/RF 1/2% 2L And, on the issue of being knowledgeable, did the person you spoke with. . . Dublin TR = 1.60 1. Meet 110/69% 2. Exceed 16/10% 3. Fall short of your expectations 25/1.6% 4. DK/RF 9/6% Worthinqton TR = 41. L Meet 35/85% 2. Exceed 5/1.2% 3. Fall short of your expectations 0/0% 4. DK/RF 1./2% 22. Overall, how satisfied are you with the way your call was handled: would you say... Dublin '- TR = 1.60 L Very satisfied 54/34% 2. Somewhat satisfied 78/49% 3. Somewhat dissatisfied 20/1.3% 4. Very dissatisfied 6/4% 5. DK/RF 2/1.% Worthinqton TR = 41. L Very satisfied 20/49% 2. Somewhat satisfied 19/46% 3. Somewhat dissatisfied 0/0% 4. Very dissatisfied 1./2% 5. DK/RF 1./2% ---_._...,~-"-_...-..,--.".~-,~,->-_._,,-~-- . --*.---~ . ~- . . . 23. And, why do you feel that way? Dublin TR = 26 Person not knowledgeable 14/54% Took too long to solve problem 1/4% Office hours too short 1/4% No credit given for superbowl outage 2/8% Took too long to get through 2/8% ,- other 4/15% DK/RF 4/15% Worthinaton TR = 1 Persons not knowledgeable 0/0% Took too long to solve problem 0/0% Office hours too short 0/0% No credit given for superbowl outage 0/0% Took too long to get through 0/0% Other 1/100% DK/RF 0/0% 24. As a result of your call, did a service technician from the cable company come to your home, or not? Dublin TR = 160 1. Yes 53/33% 2. No 106/66% 3. DK/RF 1/1% worthinaton TR = 41. 1- Yes 13/32% ~"" 2. No 27/66% 3 . DK/RF 1/2% '~ - .._".--------- . . . 25. ApproximatelY, how long did it take from the time you called the cable company until a service technician arrived at your home? Dublin TR = 53 1 day 29/55% 2 days 14/26% 3 days 3/6% 4 days 1/2% .~ 5 days 1/2% 1 week 1/2% 10 days 1/2% DK/RF 3/6% Worthinaton TR = 13 1 day 3/23% 2 days 1/8% 3 days 3/23% 4 days 2/15% 5 days 2/15% 1 week 0/0% 10 days 0/0% DK/RF 2/15% 26. And, did this length of time... Dublin TR = 50 1- Meet 38/76% 2. Exceed 3/6% 3. Fall short of your expectations 9/18% Worthinaton ",.. TR = 11 1- Meet 4/36% 2. Exceed 0/0% 3. Fall short of your expectations 7/64% " ,~------"-_.."",,-" """--,,~~~"~--=--~ -... .,._.,,_u_.~__~,.. nili'nii~ .-'--,- . . 27. Did the service technician who came to your home arrive early, late or close to the time the appointment was scheduled? Dublin TR = 53 1- Early 4/8% 2. Late 2/4% 3. Close to the time 37/70% 4. DK/RF/no appointment was scheduled 10/19% ".",", Worthinaton TR = 13 1- Early 1/8% 2. Late 1/8% 3. Close to the time 10/77% 4. DK/RF/no appointment was scheduled 1/8% 28. On the issue of being courteous, did the service technician... Dublin TR = 53 1- Meet 37/70% 2. Exceed 8/15% 3. Fall short of your expectations 2/4% 4. DK/RF 6/11% worthinaton TR = 13 1- Meet 8/62% 2. Exceed 2/15% 3. Fall short of your expectations 2/15% 4. DK/RF 1/8% 29. And, on the issue of being knowledgeable, did the service technician. . . Dublin '~ TR = 53 1- Meet 33/62% 2. Exceed 11/21% 3. Fall short of your expectations 3/6% 4. DK/RF 6/11% Worthinaton TR = 13 1- Meet 9/69% 2. Exceed 1/8% 3. Fall short of your expectations 2/15% 4. DK/RF 1/8% . -~~'--~~"-~~_..._-,~-- -- ,--"--~,,.~-_.~ ~---~~.,.-,-----~ .. . 30. Did you feel that the service technician was dressed appropriately, or not? DUblin TR = 53 L Yes 43/81% 2. No 1/2% 3. DK/RF 9/17% Worthinqton - TR = 13 1. Yes 11/85% - 2. No 0/0% 3. DK/RF 2/15% 3L And, did the quality of the work the service technician completed at your home... Dublin TR = 53 L Meet 42/79% 2. Exceed 5/9% 3. Fall short of your expectations 5/9% 4. DK/RF 1/2% Worthinqton TR = 13 1. Meet 9/69% 2. Exceed 0/0% 3. Fall short of your expectations 3/23% 4. DK/RF 1/8% 32. Overall, how satisfied are you with the entire experience of having someone from the cable company come to your home: would you say... -, Dublin TR = 53 ~ 1. Very satisfied 20/38% 2. Somewhat satisfied 26/49% 3. Somewhat dissatisfied 4/8% 4. Very dissatisfied 3/6% Worthinqton TR = 13 L Very satisfied 7/54% 2. Somewhat satisfied 5/38% 3. Somewhat dissatisfied 0/0% 4. Very dissatisfied 1/8% rjJl'l'i'!!1t" ...- ,-----"" - -nIT - - 33. And, why do you feel that way? Dublin TR = 7 Technician had to return 2/29% Problem still exists 5/71% They came out but didn't need to 1/14% Service technician didn't respect our 1/14% property ,.....,. Worthinaton TR = 1 -- Technician had to return 0/0% Problem still exists 1/100% They came out but didn't need to 0/0% Service technician didn't respect our 0/0% property 34. Now, since the beginning of February, have you called your cable company for any reasons that we haven't mentioned? DUblin TR = 400 1. Yes 32/8% 2. No 367/92% 3. DK/RF 1/0% Worthinaton TR = 100 1. Yes 3/3% 2. No 97/97% 3. DK/RF 0/0% 35. And, what was the reason you called your cable company? ~~'" Dublin .- TR = 32 Comment 29/91% (see comments Appendix A) No comment 3/9% Worthinaton TR = 3 Comment 3/100% No comment 0/0% ,,-. ---,-~~~-_.,-,_._--->---""-'-_.'''-',,,,~.-,~,._~.,..,,.",,"'","..","-,..--..",--<---,"~,,~.,~,,~"~~~ ~~~-"- = . .. . .. . 36. Think for a moment about the last time you called your cable company for the reason(s) above: did you get through easily, or was the line fre~ently busy? Dublin TR = 32 1- Got through easily 24/75% 2. Line frequently busy 8/25% 3. DK/RF ""...... Worthinaton TR = 3 "'"""", 1- Got through easily 2/67% 2. Line frequently busy 0/0% 3 . DK/RF 1/33% 37. And, when the phone was answered, were you put on hold for longer than you felt was appropriate, or did you speak with someone in a reasonable amount of time? Dublin TR = 32 1- Put on hold 3/9% 2. Reasonable 27/84% 3. DK/RF 2/6% Worthinaton TR = 3 1- Put on hold 0/0% 2. Reasonable 2/67% 3. DK/RF 1/33% 38. On the issue of being courteous, did the person you spoke with... ,... Dublin TR = 32 1- Meet 26/81% ........ 2. Exceed 3/9% 3. Fall short of your expectations 3/9% 4. DK/RF Worthinaton TR= 3 1- Meet 1/33% 2. Exceed 1/33% 3. Fall short of your expectations 0/0% 4. DK/RF 1/33% ,0 __,,,_'0_-' '[1 f"__,,- . , 39. And, on the issue of being knowledgeable, did the person you spoke with.. . .,' Dublin TR = 32 1. Meet 24/75% 2. Exceed 2/6% 3. Fall short of your expectations 6/19% 4. DK/RF ~ Worthinaton I .,.....".1 TR = 3 1. Meet 1/33% 2. Exceed 1/33% 3. Fall short of your expectations 0/0% 4. DK/RF 1/33% 40. Overall, how satisfied are you with the way your call was handled: would you say... Dublin TR = 32 1. Very satisfied 16/50% 2. Somewhat satisfied 10/31% 3. Somewhat dissatisfied 3/9% 4. Very dissatisfied 3/9% 5. DK/RF Worthinaton TR = 3 1. Very satisfied 2/67% 2. Somewhat satisfied 0/0% 3. Somewhat dissatisfied 0/0% 4. Very dissatisfied 0/0% "'" 5. DK/RF 1/33% ,_ 41. And, why do you feel that way? Dublin TR = 6 Comment 5/83% No Comment 1/17% (see responses to open ended questions) Worthinaton TR = 0 Comment 0/0% No Comment 0/0% ~'ti!i">j, -""~<"'~"",.""",,,""''''' .. -'" " "~--~-"-----"~.,,----,~~... .<11 1.. .. 1111!*H_: r- - , . . 42. As a result of your call, did a service technician from the cable company come to your home, or not? .. Dublin TR = 32 1. Yes 3/9% 2. No 28/88% 3. DK/RF 1/3% ",-. worthinaton TR = 3 1. Yes 1/33% - 2. No 2/67% 3. DK/RF 0/0% 43. Approximately, how long did it take from the time you called the cable company until a service technician arrived at your home? Dublin TR = 3 2 days 1/33% 1 week 1/33% 2 weeks 1/33% worthinaton TR = 1 2 days 0/0% 1 week 1/100% 2 weeks 0/0% 44. And, did this length of time... Dublin TR = 3 ".... 1. Meet 2/67% 2. Exceed 0/0% ""'- 3. Fall short of your expectations 1/33% Worthinaton TR = 1 1. Meet 1/100% 2. Exceed 0/0% 3. Fall short of your expectations 0/0% ~ . -'-~---,",-,.._~.. ...- .,_, _..'__._____m-__'~'__"''_~__.__,,__" ~~---~-~,'_.._- """ - ~ r'-Ilii/liiiI!I_IC~ , I . . 45. Did the service technician who came to your home arrive early, late, or close to the time the appointment was scheduled? DUblin TR = 3 1. Early 1/33% 2. Late 0/0% 3. Close to the time 2/67% '*' Worthinaton TR = 1 1. Early 0/0% ..... 2. Late 1/100% 3. Close to the time 0/0% 46. On the issue of being courteous, did the service technician... Dublin TR = 3 1. Meet 2/67% 2. Exceed 1/33% Worthinaton TR = 1 1. Meet 1/100% 2. Exceed 0/0% 47. And, on the issue of being knowledgeable, did the service technician... Dublin TR = 3 1. Meet 2/67% 2. Exceed 1/33% ~~ Worthinaton '- TR = 1 1. Meet 1/100% 2. Exceed 0/0% 48. Did you feel that the service technician was dressed appropriately, or not? Dublin TR = 3 1. Yes 3/100% Worthinaton TR = 1 1. Yes 1/100% ". , . . 49. And, did the quality of the work the service technician completed at your home... Dublin TR = 3 1. Meet 3/100% worthinqton TR = 1 ~ 1- Meet 1/100% \ 50. Overall, how satisfied are you with the entire experience of having ........ someone from the cable company come to your home: would you say... Dublin TR = 3 1. Very satisfied 1/33% 2. Somewhat satisfied 2/67% Worthinqton TR = 1 1. Very satisfied 1/100% 2. Somewhat satisfied 0/0% 51- And, why do you feel that way? 52. At any time during the past year, did you seriously consider canceling either all or part of your cable service, or not? Dublin TR = 400 1. Yes, all 149/37% 2. Yes, part 85/21% 3. No 166/42% 2'- Worthinqton '~ TR = 100 1- Yes, all 18/18% 2. Yes, part 31/31% 3. No 51/51% . ,..,.., - '" .,'-/~"'--,~ ~",,_. - -,-.~' ~ - iiIIliil . . 53. And, why was that? Dublin TR = 234 No competition/Warner has monopoly 6/3% outdated equipment 12/5%' Don't like remote control 12/5% Poor reception 20/9% Billing problems 3/1% !""... Took too long to install 1/0% Watch too much TV 2/1% Moved 1/0% -- Dissatisfied with Warner in general 2/1% Cable not compatible with VCR 15/6% Too expensive 96/41% Poor programming 64/27% Poor customer service 19/8% Don't like converter box 15/6% Too many outages 49/21% Too many wires 3/1% Repetition of movies 6/3% Don't use enough 38/16% DK/RF 1/0% Worthinqton TR = 49 Too expensive 21/43% Don't use enough 20/41% Poor programming 6/12% Too many outages 5/10% Poor customer service 2/4% Cable not compatible with VCR 1/2% Repetition of movies 1/2% Poor reception 1/2% ""fh, 54. As far as you know, is your cable company involved in any volunteer or ~ community service activities in your community?' . Dublin TR = 400 1. Yes 55/14% 2. No 169/42% 3. DK/RF 176/44% Worthinqton TR = 100 1. Yes 11/11% 2. No 30/30% 3. DK/RF 59/59% ~ ;at . . . , . 55. And, as far as you know, is your cable company involved in more, less or about the same amount of volunteer and community service activity as ot.her companies of a similar size in your community? Dublin TR = 55 1. More 3/5% 2. Less 3/5% 3. Same 25/45% 4. DK/RF 24/44% .--. Worthinaton - TR = 11 L More 1/9% 2. Less 2/18% 3. Same 4/36% 4. DK/RF 4/36% 56. Considering the service you receive and the channels available to you, are the rates you pay for cable television... Dublin TR = 400 1. Bargain 0/0% 2. Reasonable 94/24% 3. Expensive 299/75% 4. DK/RF 7/2% Worthinaton TR = 100 1. Bargain 2/2% 2. Reasonable 43/43% 3. Expensive 54/54% 4. DK/RF 1/1% ~ 57. Now, all things considered, how satisfied are y?U with your cable company, overall: wouid you say... ""~ Dublin TR = 400 L Very satisfied 21/5% 2. Somewhat satisfied 164/41% 3 . Somewhat dissatisfied 140/35% 4. Very dissatisfied 74/19% 5. DK/RF 1/0% Worthinaton TR = 100 1. Very satisfied 22/22% 2. Somewhat satisfied 65/65% 3. Somewhat dissatisfied 10/10% 4. Very dissatisfied 3/3% 5. DK/RF 0/0% ~'%.. iIiiiil!Jj . . . 58. What one thing could your cable company do to improve its services to you and your community? .. Dublin TR = 400 Improve programming 125/31% Lower prices 118/29% Eliminate converter box 51/13% Eliminate outages 51/13% "",... upgrade system 45/11% Improve remote control 34/9% ......... Improve reception 35/9% DK/RF 30/8% Make cable compatible w/VCR 22/6% Bring in competition 19/5% Minimize wiring 13/3% Improve customer service 10/3% Improve billing procedures 2/1% stop playing same movies 3/1% Improve programming information 2/1% Improve relations 1/0% Lock out pay-per-view channels 1/0% Install cable into house not just TV 1/0% Reimburse customer for outages 1/0% Worthinaton TR = 100 DK/RF 32/32% Lower prices 26/26% Improve programming 22/22% Eliminate outages 10/10% Make cable compatible with VCR 5/5% Improve reception 4/4% Reimburse customers for outages 3/3% ,.... Improve programming information 2/2% upgrade system 1/1% -- Improve customer service 1/1% stop playing same movies 1/1% ".,.. "-~ -~ ,,"--"''''''~~4 "~~".,-,_._--->-.. ~ . . . . 59. Finally, a few questions about you and your household to help us classify your answers. First, for how many years have you lived in Dublin? Dublin TR = 400 o - 2 years 123/31% 3 - 5 years 126/32% more than 5 years 150/38% "".... DK/RF 1/0% -.... Worthinaton TR = 100 o - 2 years 25/25% 3 - 5 years 19/19% more than 5 years 55/55% DK/RF 1/1% 60. And, in what city or state did you live before moving to Dublin? Dublin TR = 208 Ohio 106/51% other states 98/47% outside u.s. 4/2% Worthinaton TR = 37 Ohio 25/67% Other states 12/32% outside u.s. 2/5% 61- When you lived there was your household connected to cable, or not? "..,.--" Dublin TR = 208 - 1. Yes 184/88%' 2. No 23/11% 3. DK/RF 1/0% worthinaton TR = 37 1. Yes 31/84% 2. No 6/16% 3. DK/RF 0/0% ... -_.~,~-~^-,-- -~-^-"..-----.<-""" ~-..~~-----.~,:"-,~.-~------~"-~= . -~ , . . . , . 62. And, did your household have Warner cable, or another company? Dublin TR = 184 1- Warner 57/31% 2. other 120/65% 3. DK/RF 7/4% Worthinqton "..... TR = 31 1. Warner 15/48% , 2. other 16/52% ~ 3. DK/RF 0/0% 63. All things considered, is the cable service you're connected to now better, worse, or about the same as the cable service you were connected to before moving to Dublin? Dublin TR = 184 1- Better now 10/5% 2. Worse now 118/64% 3. Same 55/30% 4. DK/RF 1/1% Worthinqton TR = 31 1. Better now 10/32% 2. Worse now 6/19% 3. Same 15/48% 4. DK/RF 0/0% 64. Who in your household writes the check for your monthly cable bill: you or someone else? ,... Dublin ~'fI~;# TR = 400 1- Me 219/55% 2. Someone else 158/40% 3. Me and someone else 22/6% 4. DK/RF 1/0% Worthinqton TR = 100 1- Me 64/64% 2. Someone else 27/27% 3 . Me and someone else 8/8% 4. DK/RF 1/1% IjW .. . . , 65. And, how many working televisions does your household have? Dublin TR = 400 1. One 33/8% 2. Two 105/26% 3. Three 114/24% 4. More than three 146/37% 5. DK/RF 2/1% - Worthinaton TR = 100 "-' 1. One 18/18% 2. Two 28/28% 3 . Three 33/33% 4. More than three 20/20% 5. DK/RF 1/1% 66. How many of those televisions are connected to cable? Dublin TR = 365 1. One 213/58% 2. Two 114/31% 3. More than two 38/10% Worthinaton TR = 81 1. One 60/74% 2. Two 16/20% 3. More than two 5/6% 67. Are you... ---. Dublin TR = 400 1. 25 years of age or younger 5/1% /~ 2. 26 to 35 81/20% 3. 36 to 45 180/45% 4. 46 to 55 82/21% 5. 56 to 65 30/8% 6. Older than 65 21/5% 7. DKjRF 1/0% Worthinaton TR = 100 1. 25 years of age or younger 4/4% 2. 26 to 35 23/23% 3. 36 to 45 28/28% 4. 46 to 55 14/14% 5. 56 to 65 14/14% 6. Older than 65 16/16% 7. DK/RF 1/1% -- ;,.;'-' -';,,~~-.",----. -~, 4 .. 68. How many children live in your household in each of the following three age groups? " Dublin TR = 400, Net number of children = 242 a. Younger than six 107/27% b. six to 12 135/34% c. 13 to 17 96/24% d. No children 156/39% ,... e. DK/RF 2/1% ~ Worthinqton TR = 100, Net number of children = 40 a. Younger than six 19/19% b. six to 12 23/23% c. 13 to 17 14/14% d. No children 60/60% e. DK/RF 0/0% 69. And, are you... Dublin TR = 400 1. Married, or living with another adult 356/89% 2. Separated, divorced 17/4% 3. widowed 9/2% 4. Never married 12/3% 5. DK/RF 6/2% Worthinqton TR = 100 1. Married, or living with another adult 76/76% 2. Separated, divorced 6/6% 3. widowed 4/4% ~~ 4. Never married 11/11% 5. DK/RF ~/3% - ........ . ,. - I ~ 70. And, finally, which of the following categories includes your annual household income from all sources and before taxes for 19917 . Dublin TR = 400 1- Less than $20,000 3/1% 2. Less than $40,000 25/6% 3. Less than $60,000 45/11% 4. Less than $80,000 58/15% 5. Less than $100,000 69/17% ,... 6. $100,000 or more 103/26% 7. DK/RF 97/24% ........ Worthinqton TR = 100 1- Less than $20,000 7/7% 2. Less than $40,000 27/27% 3. Less than $60,000 21/21% 4. Less than $80,000 8/8% 5. Less than $100,000 9/9% 6. $100,000 or more 9/9% 7. DK/RF 19/19% 71- Gender: Dublin TR = 400 1- Male 313/78% 2. Female 87/22% Worthinqton TR = 100 1. Male 69/69% 2. Female 31/31% II/IIIfO>>. 72. Service: - TR = 400 1. BO 2. AM 19/5% 3. AH 4. MQ 177/44% 5. Other 204/51% 73. System: TR = 400 1. White (old) 392/98% 2. pink (rebuild) 8/2% r' ____.'^._M_."_~..,_ ~--...-.- -. -","'"' "'"_~~....-_~.,~ "",_~~~_"_'=__=-~_"_~_"~~~~M~,"_'____' ,_... ~ - ,. ... l . .. 74. Remote: TR =.,400 1. CR (wireless) 59/15% 2. QS (wireless) 181/45% 3. CN (wireless) 44/11% 4. pink (rebuild, wireless) 8/2% 5. None (wired) 151/38% ,,,,.... "'- - . - ~'- ~