84-08 ResolutionRECORD OF RESOLUTIONS
Dayton legal Blank. Inc.. Form No 30)65
Resolution No
84 -08 (Amended)
Passed 20
A RESOLUTION AUTHORIZING THE CITY MANAGER TO
ENTER INTO AN AGREEMENT WITH COLUMBUS STATE
COMMUNITY COLLEGE FOR THE PURPOSE OF PROVIDING
WORKFORCE DEVELOPMENT CONSULTING SERVICES
WHEREAS, Dublin's dynamic local economy and the success of its businesses
depends on access to a quality workforce; and
WHEREAS, the City of Dublin recognizes that in addition to its efforts to retain,
expand and attract business, the City must also seek to understand both businesses'
workforce needs and supply of workforce talent; and
WHEREAS, workforce development is the overarching process of creating and
improving the local talent pool to serve businesses' present and future needs; and
WHEREAS, The Center for Workforce Development at Columbus State Community
College is uniquely qualified and staffed to provide workforce development services;
and
WHEREAS, the City of Dublin desires to more fully integrate workforce
development services into its economic development programming in order to help
ensure the success of Dublin businesses; and
WHEREAS, the City of Dublin and Columbus State Community College desire to
enter into an Agreement memorializing the responsibilities and commitments of each
party to efficiently and effectively provide workforce development services.
NOW, THEWORE, BE IT RESOLVED by the Council of the City of Dublin,
State of Ohio, _ of the elected members concurring that:
Section 1 . The City Manager is hereby authorized to enter into an Agreement with
The Center for Workforce Development at Columbus State Community College.
Section 2. The initial funding for this program of $20,000 will be accommodated
within the 2008 operating budget for the Economic Development Department. An
additional $20,000 to augment the level of service for this program will be included in
the 2009 operating budget for Economic Development.
Section 3. This Resolution shall take effect and be in force on the earliest date
permitted by law.
Passed this / day of to 1) f e , 2008.
Mayor- Presiding Officer
ATTEST:
Clerk of Council
CITY OF DUBLIN.
Office of the Citv Manager
5200 Emerald Parkway • Dublin, OH 43017 -1090
Phone: 614 - 410 -4400 • Fax: 614 - 410 -4490
TO: Members of City Council
FROM: Marsha Grigsby, Interim City Manager 1 �f
DATE: November 13, 2008
11 •
IMITATED BY: Dana L. McDaniel, Deputy City Manager /Director of Economic Development
RE: Resolution 84 -08, The Center for Workforce Development at Columbus State
Community College
Summary
Attached for your consideration is Resolution 84 -08, authorizing the City Manager to enter into an
Agreement with The Center for Workforce Development at Columbus State Community College
(CWD). As mentioned during budget hearings, Economic Development recommends more fully
integrating Workforce Development services into its programming. As a result of the business/
education roundtables conducted by Economic Development this past summer, it became evident that
quality of and access to workforce development is very important. It is important to both understand
workforce shortfalls /needs and workforce capability and availability, as well as provide outreach
services to assist businesses with their Workforce Development needs. The CWD is uniquely qualified
and staffed to provide these services. The CWD is the lead agency within the region providing
Workforce Development services. Staff desires to enter into an Agreement with CWD in order to
augment existing services and gain additional access to and focus additional service on Dublin.
Also attached is a proposal from CWD to the City of Dublin, which outlines the type of services
provided by CWD. This proposal is VERY comprehensive. The proposal /Scope of Service will serve as
a menu of services that staff will select from on an as needed basis. Our primary focus for services will
be in the following areas:
1. Outreach
a. Understanding and focusing on industry sectors /clusters
b. Conducting business visits
2. Consulting
a. Conducting needs assessments with identified businesses
b. Understanding the workforce talent availability and shortcomings in and around Dublin
3. Retention Services
a. Funding
b. Employee retention
c. Employee selection
d. Employee performance
e. Process improvement training
f Workforce Education conference for Dublin businesses (annually)
g. Emerging businesses (in partnership with TechColumbus and our Entrepreneurial Center)
Memo re Resolution 84 -08
November 13, 2008
Page Two
4. Economic Development Services
a. Assist with attraction marketing effort focused on Site Selectors
b. Assist with responses to attraction efforts
CWD agrees to dedicate a person to the City of Dublin to focus on Dublin efforts. The amount of hours
spent in Dublin will be driven by deal flow, project demand, visitation schedule and, of course, budget.
As mentioned in recent budget hearings, Economic Development desires to enter into an initial
Agreement with CWD for $20,000. This funding is currently available in the 2008 budget. Staff has
budgeted an additional $20,000 in 2009, if approved by Council, to augment the level of service as
driven by deal flow, project demand and visitation schedules. The City will also allow CWD to use one
of its offices and training/meeting room at the Dublin Entrepreneurial Center. Maintaining office hours
in Dublin will significantly increase the access and availability of Workforce Development services in
our City.
Recommendation
Staff recommends Council approve Resolution 84 -08. Should Council authorize this Agreement, the
Agreement will be in the form of a Professional Services Agreement as approved by legal staff,
incorporating the Scope of Services as described above. Please contact Dana McDaniel if you have any
questions.
PJ
PROPOSAL
Business Retention Services
Prepared for
n
'City of Dublin
Submitted by
L�
The Center for Workforce Development
At Columbus State Community College
October 29, 2008
The City of Dublin wants to ensure the viability of their current business
base by providing their employers access to workforce development
services.
Workforce Development is the overarching process of creating and
improving the local talent pool to serve businesses' present and
future needs, or in the words of one advocate: "Workforce
development is where education, employment, and economic
development come together."
From this viewpoint, activities are best understood in six interrelated
categories:
Pipeline - sources from which employers draw employees which
include: the Education system - from K -12 to universities, local
training providers, government services, placement agencies and
direct sourcing.
2. Incumbent - Education, training, and services for current employees.
3. Entrepreneurial - Education, training, and services to support
business formation and growth.
4. New Hire /Selection process - the processes employers use to screen
and identify candidates that best fit their organization's employment
and culture needs
5. Efficiencies - methods and programs such as LEAN, Six Sigma, and
other similar programming that reduce overall business expense and
improve productivity and efficiencies
6. Support - agencies, government services and funding that support
the overall growth and development of the above activities
The City of Dublin has engaged in discussions with the Center for
Workforce Development at Columbus State Community College about
the potential of providing workforce services to the Dublin business
base. What follows is a description of the services available for:
business retention and economic development activities.
November 12, 2008
uescription or neea
Outreach
## Businesses in Dublin will be visited in 2009
The Center for Workforce Development (CWD) will utilize state
and local labor market information to identify and catalog small, medium
and large businesses resident in the community and the appropriate
contact at those institutions.
These businesses will be grouped into industry sectors and invited
to "industry specific" meetings where CWD in conjunction with identified
City personnel will detail the workforce services available and attempt to
schedule private, one -on -one meetings with each business to identify
their workforce needs.
For businesses who do not attend these general information
meetings, individual letters will be sent with follow -up calls in an attempt
to schedule appointments.
The Dublin Chamber will be contacted with the goal of enlisting
their support and partnering with the Chamber in conducting this
outreach and providing these services.
CWD staff will accompany City of Dublin Economic Development
personnel on any business call initiated by City personnel independent of
the efforts outlined above.
Consultinq
CWD staff will provide workforce consulting services to identified
businesses. This will take the form of a needs assessment that will be
conducted with the business and their identified key staff members. The
results of the assessment will determine the type of workforce service
support that best benefits the individual employer.
Range of Workforce Services
The intent of business retention services are to provide whatever
possible to assist the identified Dublin business in maintaining or
growing their business. The range of services listed below are an
attempt to demonstrate the types of services that might be drawn from
a typical workforce assessment, but are not exclusive of CWD providing
other services should the need arise:
November 12, 2008 3
Description of Retention Services
1. Funding - assistance with identifying and applying for funding that would offset the
cost of incumbent employee training that might be needed
2. Employee Retention - identifying processes and other supports that would enhance
or increase employee retention and assisting with such implementation
3. Employee Selection - analyzing job duties /descriptions and identifying
competencies needed for a successful hire. Developing interview guides /questions
that would best draw those competencies out of a potential candidate. Identifying
and implementing pre -hire assessment tools. Training staff on interview techniques
to increase the likelihood of successful hires. Training staff on services, agencies
and programming available to broaden their selection pool.
4. Employee Performance - identifying areas of improvement needed in employee
base and selecting an education /training provider that can meet the need,
negotiating the pricing, setting the training plan and providing oversight for the
process. (Note: while CWD can meet a large range of education and training
needs, efforts will be incorporated to ensure other training entities within the City
of Dublin and elsewhere have ample opportunity to respond to these needs as well.
This will ensure that a heightened sensitivity prevails related to the relationship
that the City of Dublin must maintain with all education and training entities within
their locale).
Process Improvement - identifying where productivity programming such as
LEAN /Six Sigma and others would best improve the overall business operation,
developing an implementation plan and securing the delivery of such process
improvements. This will include oversight of the delivery process.
6. Workforce Education - develop and deliver an annual workforce conference for
Dublin businesses that includes: national speaker, business identified breakout
sessions, showcases of education /training options, and information on workforce
trends and legislation. CWD will handle all administrative duties that pertain to
delivering this annual event and participate in the cost of this annual event.
Emerging Businesses - met with "incubator" business groups and assist in
providing the type of workforce services such as hiring, screening, developing
human resources tools, etc. that such a business might need. For those incubators
ready to take their product to market for the first time, assist them in developing
the necessary sales skills and dialogue that will be needed to take them to that
next stage from R &D to sales.
November 12, 2008
uescription or Ketention berviceF
S. Economic Development - In conjunction with City personnel, meet
with site selectors and /or employers who are considering Dublin as a
possible locale for business relocation for the purposes of answering
workforce related questions.
9. Assist in completing any site selector surveys that require workforce
data collection.
1O.Assemble other education entities to meet with prospective relocation
clients based on the type of programming that business might need.
Prep all personnel prior to the meeting and develop /assemble any
pass out materials specifically related to their education need. For
example, if a call center were considering the Dublin locale, assemble
education and training providers that specifically provide: customer
service training, IT /database management training, supervisory
training, etc.
11.Develop and deliver a survey to Dublin businesses that capture
workforce information that would be important to Economic
Development efforts.
November 12, 2008 5
Description of Economic Development Services
12.At CWD's own expense, those business in Dublin receiving workforce
services will be surveyed by an independent contractor at the end of
the fiscal year as to the business satisfaction level with those
services. The survey tool will be developed in conjunction with the
City of Dublin personnel and all data will be released directly from the
third party vendor to the City of Dublin.
13.CWD will provide one lead consulting professional to be provider of
the services detailed in this document. However, in addition to that
lead person, other CWD staff will be called upon to assist in delivering
specific solutions under the direction of the consulting professional,
up to and including the Director for CWD.
November 12, 2008 6
vescription of cuent satistaction
Business and Industry Training Services
Proposal and Contract for
The City of Dublin
PROGRAM TITLE:
Business Retention Services
PROGRAM DESCRIPTION:
See Service Detail Contained in Document pages
TYPE OF PROGRAM:
Workforce Service Consulting
NUMBER OF PARTICIPANTS:
Up to ## businesses per contract period
PROPOSAL CONTACT PERIOD
TOTAL COSTS:
November 12, 2008
Costs outlined in this proposal are effective for 30 days from the date of
the proposal being submitted.
The signing of this proposal by a company, business, or industry official
signifies that:
1. The proposal is accepted as an agreement for services
2. The company, business, or organization agrees not to employ the
consultant on a private consultant agreement for a period of two
years after the completion of the program.
3. The company, business or organization agrees to pay the College
within 30 days of receipt of an invoice for services outlined in this
agreement.
Signature of Training & Performance Consultant
Business and Industry Training Department
Signature of Provost
Columbus State Community College
Signature of Official Representative
Company, Business or Industry
2014
Date
Date
Date
November 12, 2008 8