HomeMy WebLinkAboutResolution 18-25RECORD OF RESOLUTIONS
BARRETT BROTHERS - DAYTON, OHIO Form 6301
Resolution No.___18-25 Passed '
ADOPTING THE COMMUNITY HEALTH NEEDS
ASSESSMENT STRATEGIC ACTION PLAN
WHEREAS, it is necessary to assess the health of our community to contribute
to the goal of being the most sustainable, connected, and resilient global city
of choice; and,
WHEREAS, the City of Dublin actively worked with consultants, an Advisory
Committee, multiple community partners, and various work groups to complete
a comprehensive Community Health Needs Assessment to identify the four
priority health needs for the city; and,
WHEREAS, work groups and community partners have developed specific
objectives and action steps for each health priority area to address the
determined health needs; and,
WHEREAS, the Community Health Needs Assessment Strategic Action Plan
has been created to guide the City’s efforts toward improved health outcomes
for residents.
NOW, THEREFORE, BE IT RESOLVED by the Council of the City of Dublin,
State of Ohio, __' l of the elected members concurring, that:
Section 1. The City of Dublin hereby adopts the Community Health Needs
Assessment Strategic Action Plan as a guide for helping to improve the overall
health and well-being of the community.
Section 2. This Resolution shall take effect and be in force upon passage in
accordance with Section 4.04(a) of the Revised Charter.
a4 Passed this _2 day of TV re , 2025
LL A So5—
Mayor — Presiding Officer
Cerf of Cojincil (/
To: Members of Dublin City Council
From: Megan D. O’Callaghan, P.E., City Manager
Date: February 25, 2025
Initiated By: Mollie Steiner, Recreation Administrator, Corporate and Community Wellness
Re: Resolution 18-25 – Adopting the Community Health Needs Assessment and
Strategic Action Plan
Background
The Community Health Needs Assessment (CHNA) was developed over 18+ months by Dublin’s
staff, consultants, the CHNA Advisory Committee and various work groups involving community
partners. The CHNA will contribute to the City’s goal of being the most sustainable, connected, and
resilient global city of choice in the areas of physical, mental, and social resiliency and is aimed at
identifying and addressing Dublin’s specific health needs. This process involved gathering
qualitative data through six focus groups and 21 stakeholder interviews, along with quantitative
data from a statistically valid survey of 512 responses and a community poll of 295 responses. A
CHNA Advisory Committee, composed of representatives from key organizations (e.g., FCPH,
Washington Township, OSU Medical Center, and Dublin City Schools), has provided guidance
throughout the process.
Based on data and the CHNA Advisory Committee input, four priority health needs were identified
for Dublin: 1) Healthcare Navigation, 2) Transportation, 3) Youth Behavioral Health and Substance
Misuse, and 4) Community Connections. Work groups, including CHNA Advisory Committee
members and community partners, were formed for each priority need to establish objectives and
action steps. These groups have been meeting over the past six months to develop targeted
strategies. At the February 18, 2025, City Council meeting, staff presented the draft CHNA Report
and Strategic Action Plan which has been created to guide the city’s efforts toward improved
health outcomes.
Feedback from City Council at the February 18 meeting included requests for clarification about the
cost of the determined objectives and how the outcomes and success of the objectives will be
determined. The majority of the objectives will not have an identifiable financial cost but will
require staff time and effort and/or time contributions from the various external work groups and
partners. The remaining objectives will have a financial cost to the City, which is estimated below:
Health Priority Objective Staff/Work
Group Time
Estimated Cost
Deploy more Community Health Workers to places where Dublin
residents gather.
$12,000 - $15,000
based on number of
visits
Create and share GIS map that shows locations of key health
care and wellness resources in Dublin. X
Inform new residents about the health care and wellness
resources that are available to them. X
Office of the City Manager
5555 Perimeter Drive • Dublin, OH 43017
Phone: 614.410.4400 Memo
Resolution 18-25 – Adopting the Community Health Needs Assessment and Strategic Action Plan
February 25, 2025
Page 2 of 4
Expand outreach efforts for micro-transit services to residents
over age 55. X
Expand outreach efforts for micro-transit services to
employers/employees. X
Re-energize an existing collective-impact initiative to provide
information to parents of Dublin youth. $10,000 - $12,000
Develop a deeper understanding of why non-connected people
feel that way and how to communicate with them more
effectively.
X
Offer National Good Neighbor Day programming to Dublin
residents.
$5,000
Increase community capacity for engagement opportunities
(including volunteering). X
TOTAL ESTIMATED COST: $27,000 - $32,000
This work can be completed within the City’s existing combined operating budget allocation for
2025 of $40,293.12 and Dublin Police seizure funds of $30,000. As additional seizure funds are
received, portions of those can be allocated for use in providing education to adults or children
with the respect to the dangers associated with abusing drugs. These funds can be used to target
the Youth Behavioral Health work group objective of re-energizing an existing collective-impact to
provide information to parents of Dublin youth.
In the CHNA Strategic Action Plan, baseline and target measurements are listed for each objective.
Each work group also identified multiple process measures and at least one outcome measure that
will help to determine success of their respective work as well as to guide future adjustments.
• Process measures indicate what an organization or community does to maintain or improve
health; in other words, what work was done?
• Outcome measures reflect the impact of the work that an organization or community did to
maintain or improve health; in other words, what effect(s) did the work achieve
Both types of measures are critical to evaluate and develop programming designed to improve or
maintain the community’s health.
Resolution 18-25 – Adopting the Community Health Needs Assessment and Strategic Action Plan
February 25, 2025
Page 3 of 4
Process measures are particularly valuable during the implementation phase of a new program or
initiative because they allow for mid-course adjustments. Well-designed process measures help
improve outcome measurements by showing what actions are being taken and identifying areas
that need improvement, which ultimately contributes to achieving the desired results.
Below is an example of one of the objectives showing both process and outcome measurements:
Key Metrics Baseline Measurement Target
Measurement
Process vs.
Outcome
Number of neighborhood events that
occur on National Good Neighbor
Day (NGND).
0 NGND events in 2024 25 NGND events
in 2025
Process
Number of Dublin residents who
participate in NGND events.
0 residents participated in
NGND events in 2024
500 residents
participate in
NGND events in
2025
Process
Social media discussions/shares
related to NGND events.
4 social media
discussions/shares re:
NGND in 2024
500 social media
discussions/shares
re: NGND in 2025
Process
Residents feel more connected to
others, as measured by future City
surveys.
56.9% feel extremely,
very, or moderately
connected to neighbors
(2023)
62.6% in next
City survey
(+10%)
Outcome
More residents feel like they belong
in the city, as measured by future
City surveys.
57.2% feel that the
statement “I feel like I
belong in Dublin” describes
them extremely well or
very well (2023)
62.9% in next
City survey
(+10%)
Outcome
Resolution 18-25 – Adopting the Community Health Needs Assessment and Strategic Action Plan
February 25, 2025
Page 4 of 4
In some instances, benchmark data from the initial survey was used to help guide target outcome
measurements. This data was not available and applicable for all of the objectives determined by
the work groups, however by conducting future follow-up surveys, the data will be used to
compare the measures of success. For example, determining whether the objectives and action
steps have led to an increase in the percent of residents who feel connected to their neighbors
(currently 56.9% of residents feel extremely, very, or moderately connected to their neighbors).
As the work begins and moves forward, the partners and work groups will be assessing the
evaluation methods and the related outcomes. Staff recommends proceeding with the objectives
and action steps outlined in the final CHNA Report and Strategic Action Plan which are reflective of
what is known today and are subject to change as the program evolves.
Recommendation
Staff recommends approval of Resolution 18-25 at the March 3, 2025 City Council Meeting.
Strategic Action Plan:
Prioritized Health Needs
February 2025
FINAL
Executive Summary Page 3
Timeline Page 5
Prioritization Session Page 6
Strategic Planning Page 10
Health Care Navigation Page 11
Transportation Page 17
Youth Behavioral Health Page 22
Community Connections Page 26
Table of Contents p. 2
Appendix A: Prioritization Criteria Page 34
FINAL
The City of Dublin has developed a Strategic Action Plan that identifies specific steps that will
help to improve community health and metrics that can be used to measure progress.
This Strategic Action Plan was created by an Advisory Committee comprised of more than 30
organizations that serve Dublin residents, including the City of Dublin. Over the past nine
months, Advisory Committee members have met multiple times in individual work groups,
with each work group focusing on one of four priority health needs identified by the City’s
recent Community Health Assessment.
This plan reflects the current objectives of the Advisory Committee’s work groups, which are
subject to change. As with any plan, the objectives and associated action steps represent
what is known today, and it is understood that the objectives and action steps may change as
the work evolves.
Priority Health Need: Health Care Navigation
Objective 1: Deploy more community health workers to places where Dublin
residents gather. Action steps include:
- Work group identifies short list of gathering places for community health workers to visit.
- City negotiates with Franklin County Public Health to send community health worker(s) to
places where Dublin residents gather.
- Work group and community health worker(s) meet regularly to ensure work is being done
optimally.
Objective 2: Create and share GIS map that shows locations of key health care
and wellness resources in Dublin. Action steps include:
- Work group identifies potential audiences who might use this GIS map.
- Work group identifies list of health care and wellness resources located within Dublin (e.g.,
hospitals, urgent care centers, pharmacies, dentists, eye care, parks, gyms).
- City’s GIS department creates a virtual map that allows users to see and search for Dublin-
located health care and wellness resources.
- Work group shares GIS map with potential audiences.
Objective 3: Inform new residents about the health care and wellness resources
that are available to them. Action steps include:
- Work group identifies short list of key health care and wellness resources located within
Dublin.
- City incorporates short list of key health care and wellness resources, possibly including a
link to the Dublin Chamber of Commerce’s Business Directory Search, in the city’s New
Resident packet.
Priority Health Need: Transportation
Objective 1: Expand outreach efforts for micro-transit services to residents over
age 55. Action steps include:
- City meets with the senior living facilities in Dublin to present information about micro-
transit options within the city and educate residents on the use, benefits, and how to access
services.
- City promotes micro-transit services in the DCRC Adult and DSCS monthly newsletters.
- City promotes micro-transit services via social media outreach.
Strategic Action Plan: Prioritized Health Needs
Executive Summary | February 2025
- Micro-transit operator and City create an outreach plan to publicize services.
- Micro-transit operator and City implement outreach plan.
Objective 2: Expand outreach efforts for micro-transit services to
employers/employees. Action steps include:
- City identifies a list of employers who might benefit most from the use of micro-transit
services.
- City meets with at least 10 employers by the end of June to present information about
micro-transit options within the city and educate them on the use, benefits, and how
employees can access services.
- Micro-transit operator and City create an outreach plan to publicize services.
- Micro-transit operator and City implement outreach plan.
Priority Health Need: Youth Behavioral Health
Objective 1: Re-energize an existing collective-impact initiative to provide
information to parents of Dublin youth. Action steps include:
- Work group determines smaller committee to revise the “Know More. Do More”
campaign materials.
- Work group explores possibility of using the “On Our Sleeves” campaign for this effort &
clarifies how the information would integrate with the “Know More. Do More” campaign.
- Work group clarifies key target audiences to receive information/communications.
- Work group clarifies mode of communications (e.g., handouts, podcasts, swag bags, etc.).
- Work group creates communications plan to ensure regular delivery of coordinated
messaging to key target audiences.
Priority Health Need: Community Connections
Objective 1: Develop a deeper understanding of why non-connected people feel
that way and how to communicate with them more effectively. Action steps include:
- Work group recruits additional members who have different racial/ethnic backgrounds and
who represent different age groups.
- Work group reviews relevant information from Dublin’s 2023 CHNA and discusses need (if
any) for additional qualitative research with those who feel less connected to their
neighbors.
- (As needed) Work group conducts additional qualitative research.
- Work group drafts a memo that describes why disconnected residents feel that way and
how they prefer to receive information about future engagement opportunities. Memo will
also suggest actions that community and neighborhood groups could take to foster
increased feelings of belongingness.
Objective 2: Offer National Good Neighbor Day programming to Dublin
residents. Action steps include:
- Work group researches how to implement National Good Neighbor Day in Dublin.
- Work group creates and implements plan for offering National Good Neighbor Day
programming ideas and opportunities to Dublin residents.
Objective 3: Increase community capacity for engagement opportunities
(including volunteering). Action steps include:
- Work group discusses and identifies additional specific actions that community
organizations and groups can take that have the potential to provide residents with more
opportunities to engage with others in the community.
Timeline
•The Advisory Committee was created and a series of planning sessions were held
Kickoff and Question Generation
Sep 2022 – May 2023
•Twenty -one interviews were conducted with stakeholders in community health
•Six focus groups were conducted including two groups comprised of youth
Qualitative Data: Collection, Analysis, and Insights
Feb 2023 – Jun 2023
•A representative survey of Dublin adult residents was conducted (n=512)
•A briefer community poll was used to collect data from interested Dublin residents
(n=295)
•Secondary data was collected from national, state, and local sources
Quantitative Data: Collection, Analysis, and Insights
July 2023 – Oct 2023
•A report was generated to present the analysis and synthesis of all data collected
•A prioritization session was conducted to identify the priority health needs
•Workgroups were formed for each priority health need
•Objectives, action steps, metrics, and other plans were developed with the goal of
improving health in the priority areas
Synthesis, Prioritization, and Planning
July 2023 - now
p. 5
FINAL
Identifying the City’s Priority Health Needs
On February 9, 2024, 22 people representing a diverse array of organizations identified the
priority health needs among the City of Dublin’s residents. Organizations represented included:
Prioritization Session
•City of Dublin
•Delaware Public Health District
•Dublin City Schools
•Dublin Food Pantry•Franklin County Public Health
•Mount Carmel Health System
•Nationwide Children's Hospital
•Ohio State Wexner Medical Center
•Ohio University
•One Dublin
•SourcePoint•Syntero
•Union County Health Department
Facilitated by researchers from Illuminology, the meeting attendees participated in the following
three-step process:
1.Participants assigned themselves to one of three small groups. Each small group was asked
to carefully review and discuss a different ~20-page segment from the City’s 2023
Community Health Needs Assessment (CHNA).
2.Each small group identified the most important issues affecting the health of City of Dublin
residents. To identify these potential priority health issues, participants were asked to
consider not only the data and insights presented in the 2023 CHNA but also their own
personal experience and other criteria (see Appendix A).
3.A total of 12 potential priority health issues were identified by the three small groups. The
meeting participants then gathered as a large group to review those potential priority
health issues and to select the ones they felt were the most important issues affecting the
health of City of Dublin residents. Three rounds of voting1 were required before consensus
was reached.
1Round 1: Each participant was given 4 votes to cast for the health issues they perceived to be most important.
After voting, those issues that received the fewest number of votes were removed from further consideration.
Round 2: Each participant was given 3 votes to cast for the health issues they perceived to be most important.
Those issues that received the fewest number of votes were removed from further consideration. Round 3: Each
participant was given 2 votes to cast for the health issues they perceived to be most important.
p. 6
FINAL
Overall, the meeting participants identified four health needs facing City of Dublin residents. The
group then voted unanimously to approve these four issues as priority health needs facing City
of Dublin residents. These prioritized health needs are outlined below.
Prioritization Session
Community Connections
(neighborhood groups/events; HOA leaders; age under 35
and over 65; income under $200K; people with
disabilities) (6 votes in final round)
Health Care Navigation
(coordination of services; insurance knowledge and
navigation; Medicare/Medicaid; social support such as
food pantry) (11 votes in final round)
Youth Behavioral Health
(including pressure on youth to excel) (8 votes in final
round)
Transportation
(food access & health access; affordable transportation;
access to public transportation; technology limitation
(Uber/Lyft/other services)) (10 votes in final round)
p. 7
FINAL
The other health needs that were identified by the small groups and considered in this voting
process included the following:
Prioritization Session
•Binge drinking (40% from survey –
surprising; potentially youth also) (3 votes
in final round)
•Food insecurity (older adults)•Women’s mental health
•Need for more amenities/facilities (pools,
pickleball courts)
•Financial security (financial concerns –
from survey; aging in place, increasing
taxes, fixed incomes)
•Mental health stigma (in health care
system and in general)
•Telehealth (barriers – lack of comfort,
technological limitations)
•Chronic illnesses (blood pressure, high
cholesterol)
Addressing Priority Needs – Assets and Resources
At the end of the facilitated session, participants brainstormed organizations that could serve as
possible assets or resources as the community works together to improve residents’ health and
well-being in each priority area. When this project transitioned into its strategic planning phase,
the Advisory Committee invited senior leaders from these organizations to participate.
Health Care Navigation
•Hospitals
•Medical facilities
•Primary care providers
•Social workers
•Pathways Hub
•JFS (Franklin, Delaware, Union Counties)
•Skilled nursing facilities
•Food banks/pantries•Emergency housing
•Utilities services
•Courts
•2-1-1
•Dublin Police Department
•Fire Department
•EMS•Faith communities
•Corporate partners that work in technology
in Dublin
•VA
•Chamber of Commerce
•Find Help app
•Veteran Services Commission
p. 8
FINAL
Prioritization Session
Addressing Priority Needs – Assets and Resources – cont’d
Transportation
•Private providers of transportation
•Public transportation
•SourcePoint
•Agencies that fund transportation
•Agencies promoting active transportation
(biking, walking, other modes)
•MORPC
•Dublin Connector•Mobility hubs
•VA
•Large local employers
•COTA•LinkUs
•Social service organizations representing
populations that may need affordable
transportation
•Veteran Services Commission
Youth behavioral health
•Schools
•Syntero
•Nationwide Children’s Hospital
•Suicide Prevention Coalitions (Franklin
County, Delaware County)
•Youth sports leagues
•YMCA
•Dublin Community Recreation Center
•Organizations that
address adult mental health
•P.E.R.C. (Parents and Educators Raising
our Community)
•Big Brothers Big Sisters
•Dublin ACT (Adolescents and Community
Together) Coalition
•Libraries
Community connections
•HOAs
•Dublin Community Recreation Center
•Schools
•Social service agencies (especially those
that work with groups that may feel
particularly disconnected from
community, such as LGBTQ individuals)
•Senior center
•SourcePoint
•Faith communities
•Assisted living facilities
•Rental agencies•Chamber of Commerce
•Local businesses (collaborating to do
community meetups)
p. 9
FINAL
Strategic Action Plan Process
After identifying the four priority health needs, four work groups were created with the goal of
creating plans to improve the health and well-being of Dublin residents. Beginning in spring
2024, the City of Dublin and Illuminology facilitated multiple meetings with each work group to
address the priority health needs. The following pages display information about each work
group, its processes, and the planning conducted thus far.
Strategic Planning p. 10
FINAL
Work Group
The following individuals comprise the Health Care N avigation work group.
Strategic Planning
Health Care Navigation
Cardinal Health
Brian Moore
City of Dublin
Tracey Gee
Dasi Simulations
Sean McKibben
Dublin Food Pantry
Julie Rinaldi
Franklin County Public Health
Alex Jones
Abby Boeckman
Joe Mazzola
Lindsey Rodenhauser
Franklin County Veteran Services
Buck Bramlish
Health Impact Ohio
Tanikka Price
Mount Carmel Health System
Brian Pierson
Nationwide Children’s Hospital
Kent Weakley
Nieme Banks
OhioHealth
Joseph Gastaldo
Matt Kunar
Ohio State University Wexner
Medical Center
Krystal Renz
Kyle Steinbauer
Syntero
Sara Harrison-Mills
Washington Township
Kevin McDowell
p. 11
FINAL
Relevant research findings
Some of the research findings from the Community Health Needs Assessment that the work
group discussed included that 16% of residents had difficulty getting physical or dental health
care in the past year and 15% of residents had difficulty getting mental health care in the past
year. There were also challenges mentioned during the qualitative research.
83.9%
16.1%
Did not have difficulty
getting care
Had at least one
difficulty getting care
% of residents who had difficulty
getting physical or dental health care
85.5%
14.5%
Did not have difficulty
getting care
Had at least one
difficulty getting care
% of residents who had difficulty
getting mental health care
“I've been searching to establish GP care in and around Dublin for six months and finally got in.”
“There can be long waits to get access to care. It can take people time to recognize, hey, maybe
I need to do this and then by the time they're calling it can be several months to get linked with
somebody. So I think that creates a significant barrier.”
“If you ever tried to go down the path of getting your child any type of mental healthcare, you
are going to wait several months, seven to eight months. It's unbelievable just how difficult it is
to get.”
“I see a lot of health-related issues where they have to decide, am I going to pay a bill? Or am I
going to make sure that my child gets the medical attention that they need?”
Strategic Planning
Health Care Navigation p. 12
FINAL
City of Dublin, OH | Health Care Navigation Work Plan
The health care navigation work group identified three key objectives that require sustained
community collaboration and focus.
(1) Deploy more community health workers to places where Dublin residents gather.
(2) Create and share GIS map that shows locations of key health care and wellness
resources in Dublin.
(3) Inform new residents about the health care and wellness resources that are available
to them.
OBJECTIVE 1: Deploy more community health workers to places
where Dublin residents gather.
CURRENT PLANNING STATUS
Current Status: Planning Last Updated: 2025-01-29
Specific Next Steps:
• Work group identifies short list of gathering places for community health workers to visit.
• City negotiates with Franklin County Public Health to send community health worker(s) to
places where Dublin residents gather.
• Work group and community health worker(s) meet regularly to ensure work is being done
optimally.
ORGANIZATIONAL FRAMEWORK FOR THIS OBJECTIVE
Lead Organizations: Franklin County Public Health
Name of Key Contact(s) at Lead Organizations: Lindsey Rodenhauser
Supporting Organizations: City of Dublin, Dublin Food Pantry, Mount Carmel Health
System, Nationwide Children’s Hospital, Ohio Health, OSU Wexner Medical Center, Syntero
Additional Financial Expense: Work is projected to be completed within the City’s
existing budget allocation and with partner resources. If additional funds are required, they
will be requested through the normal budgetary process.
The health care navigation work group will be facilitated by the City, will hold ad hoc meetings,
and will make decisions by consensus.
Key Metrics Baseline
measurement
Target
measurement
Community health worker(s) visits more places
where Dublin residents gather.
CHWs visited Dublin
gathering places an
unknown number of
times (possibly 0) in
2024
CHWs visited Dublin
gathering places 6
times in 2025 (TBD)
p. 13
City of Dublin, OH | Health Care Navigation Work Plan
Key Metrics Baseline
measurement
Target
measurement
More Dublin residents speak with community
health workers.
Unknown number of
Dublin residents
(possibly 0) spoke
with CHWs in 2024
100 Dublin residents
spoke with CHWs in
2025 (TBD)
Fewer residents have difficulty accessing physical,
mental, or dental health care, as measured by
stakeholder interviews and/or future City surveys .
TBD TBD
Background/Contextual Information
Community Health Workers (aka health care navigators) help to ensure coordinated and
comprehensive health care for individuals and families. These navigators go into the
community to make themselves available to residents at particular locations and events.
p. 14
City of Dublin, OH | Health Care Navigation Work Plan
OBJECTIVE 2: Create and share GIS map that shows locations of key
health care and wellness resources in Dublin.
CURRENT PLANNING STATUS
Current Status: Planning Last Updated: 2025-01-29
Specific Next Steps:
• Work group identifies potential audiences who might use this GIS map.
• Work group identifies list of health care and wellness resources located within Dublin
(e.g., hospitals, urgent care centers, pharmacies, dentists, eye care, parks, gyms).
• City’s GIS department creates a virtual map that allows users to see and search for Dublin-
located health care and wellness resources.
• Work group shares GIS map with potential audiences.
ORGANIZATIONAL FRAMEWORK FOR THIS OBJECTIVE
Lead Organizations: City of Dublin
Name of Key Contact(s) at Lead Organizations: Mollie Steiner; Innovation and Analytics
staff
Supporting Organizations: Dublin Food Pantry, Mount Carmel Health System, Nationwide
Children’s Hospital, Ohio Health, OSU Wexner Medical Center, Syntero
Additional Financial Expense: None required, as this work can be completed within the
City’s existing budget allocations.
The health care navigation work group will be facilitated by the City, will hold ad hoc meetings,
and will make decisions by consensus.
Key Metrics Baseline
measurement
Target
measurement
Creation of GIS map of key health care and
wellness resources.
0 GIS map of key
health care and
wellness resources
available in 2024
1 GIS map of key
health care and
wellness resources
available in 2025
Usage of GIS map. - 0 page views
- Average time on
webpage/site = 0
seconds in 2024
- 300 page views
- Average time on
webpage/site = 60
seconds in 2025 (TBD)
Background/Contextual Information
There is not currently a comprehensive list of health care and wellness resources that
residents, community health workers, and other stakeholders can access via a GIS map. Such
a map would be useful because it would allow users to easily visualize this type of information
within the context of Dublin’s geography, thereby increasing access to these resources. This
map would likely need to be reviewed/updated for accuracy on a semi -regular basis.
p. 15
City of Dublin, OH | Health Care Navigation Work Plan
OBJECTIVE 3: Inform new residents about key health care and
wellness resources that are available to them.
CURRENT PLANNING STATUS
Current Status: Planning Last Updated: 2025-01-29
Specific Next Steps:
• Work group identifies short list of key health care and wellness resources located within
Dublin.
• City incorporates short list of key health care and wellness resources, possibly including a
link to the Dublin Chamber of Commerce’s Business Directory Search1, in the city’s New
Resident packet.
ORGANIZATIONAL FRAMEWORK FOR THIS OBJECTIVE
Lead Organizations: City of Dublin
Name of Key Contact(s) at Lead Organizations: Mollie Steiner; Communications &
Marketing staff
Supporting Organizations: Dublin Chamber of Commerce, Dublin Food Pantry, Mount
Carmel Health System, Nationwide Children’s Hospital, Ohio Health, OSU Wexner Medical
Center, Syntero
Additional Financial Expense: None required, as this work can be completed within the
City’s existing budget allocations.
The health care navigation work group will be facilitated by the City, will hold ad hoc meetings,
and will make decisions by consensus.
Key Metrics Baseline
measurement
Target
measurement
Increased usage of webpages listed in the city’s
New Resident packet.
- Unknown page
views
- Unknown time on
webpage/site in
2024
- +10% increase in
page views
- +10% increase in
time on webpage/site
in 2025 (TBD)
Background/Contextual Information
New Dublin residents would likely benefit from learning about the key health care and
wellness resources that are conveniently located within the city. To facilitate that knowledge
transfer, the City can include a page devoted to “Health Care and Wellness Resources” in the
information packets it sends to new residents.
1 https://www.dublinchamber.org
p. 16
Work Group
The following individuals comprise the Transportation work group.
City of Dublin
Jeannie Willis
Jenny Rauch
J.M. Rayburn
Tracey Gee
COTA
Claire Jennings
Dublin Connector
Nate Wise
Rob Dalton
Mid-Ohio Regional Planning
Commission (MORPC)
Emma Strange
Quantum Health
Brent Purdom
SourcePoint
Amelia Tucciarone
Jill Smith
Strategic Planning
Transportation p. 17
FINAL
Relevant research findings
Some of the research findings from the Community Health Needs Assessment that the work group
discussed included that, according to the qualitative research, some Dublin residents have challenges
getting transportation for health care purposes, for activities, or for meeting basic needs (e.g., getting
groceries).
“There's a real challenge with finding reliable transportation for seniors who need to go outside
of Dublin, especially to a medical appointment.”
“Intercity transportation for senior citizens to be able to make appointments, temple visits.”
“Kids need to go to the zoo, kids need to go to the pool, seniors need to go to the grocery
store. In an ideal world it would be easy transportation for all of our residents to get where they
needed to go.”
“I would love to see more opportunities for transportation for people with disabilities, or easily
accessible walking. You shouldn't have to have a really decent car to get everywhere.”
“It's very hard to get a bus. And it's much easier to just buy a bike and bike because it'll save
you money. And you don't have to walk half an hour to the nearest bus station...I haven't seen
not one bus station in my entire subdivision that I live in. And it's a sizable subdivision.”
Strategic Planning
Transportation p. 18
FINAL
City of Dublin, OH | Transportation Work Plan
The transportation work group identified two key objectives that require sustained
community collaboration and focus.
(1) Expand outreach efforts for micro-transit services to residents over age 55.
(2) Expand outreach efforts for micro-transit services to employers/employees.
OBJECTIVE 1: Expand outreach efforts for micro-transit services to
residents over age 55.
CURRENT PLANNING STATUS
Current Status: Planning Last Updated: 2025-01-29
Specific Next Steps:
• City meets with the senior living facilities in Dublin to present information about micro-
transit options within the city and educate residents on the use, benefits, and how to
access services.
• City promotes micro-transit services in the DCRC Adult and DSCS monthly newsletters.
• City promotes micro-transit services via social media outreach.
• Micro-transit operator and City create an outreach plan to publicize services.
• Micro-transit operator and City implement outreach plan.
ORGANIZATIONAL FRAMEWORK FOR THIS OBJECTIVE
Lead Organization: Micro-transit operator (currently the Dublin Connector, future
potential transition to COTA//Plus)
Name of Key Contact(s) at Lead Organization: Nate Wise
Supporting Organizations: City of Dublin, SourcePoint, MORPC, Syntero, COTA, others
Additional Financial Expense: None required, as this work can be completed within the
City’s existing budget allocations.
The transportation work group will be facilitated by the City, will hold ad hoc meetings, and will
make decisions by consensus.
Key Metrics Baseline
measurement
Target
measurement
Outreach meetings with senior living facilities. Unknown number of
meetings in 2024
Meet with all senior
living facilities in
Dublin
Usage of micro-transit service by residents over age
55 (to any destination).
6,163 trips in 2024 Increase ridership in
Dublin upon
availability of
COTA//Plus services
p. 19
City of Dublin, OH | Transportation Work Plan
Older adult users provide positive ratings about the
micro-transit service (overall customer satisfaction
rating; driver friendliness; etc.), via rider surveys.
4.92 (on a 5-point
scale) in 2024
Same or better in
2025
OBJECTIVE 2: Expand outreach efforts for micro-transit services to
employers/employees.
CURRENT PLANNING STATUS
Current Status: Planning Last Updated: 2025-01-24
Specific Next Steps:
• City identifies a list of employers who might benefit most from the use of micro-transit
services.
• City meets with at least 10 employers by the end of June to present information about
micro-transit options within the city and educate them on the use, benefits, and how
employees can access services.
• Micro-transit operator and City create an outreach plan to publicize services.
• Micro-transit operator and City implement outreach plan.
ORGANIZATIONAL FRAMEWORK FOR THIS OBJECTIVE
Lead Organization: Micro-transit operator (currently the Dublin Connector, future
potential transition to COTA//Plus)
Name of Key Contact(s) at Lead Organization: Nate Wise
Supporting Organizations: City of Dublin, Dublin Chamber of Commerce, MORPC,
Quantum Health, Cardinal Health, Crawford Hoying, COTA, others
Additional Financial Expense: None required, as this work can be completed within the
City’s existing budget allocations.
The transportation work group will be facilitated by the City, will hold ad hoc meetings, and will
make decisions by consensus.
Key Metrics Baseline
measurement
Target
measurement
Outreach meetings with employers. Unknown number of
meetings in 2024
Include micro-transit
materials for
outreach meetings in
2025
Usage of micro-transit service by employees. 6,133 trips in 2024 Increase ridership in
Dublin upon
availability of
COTA//Plus services
p. 20
City of Dublin, OH | Transportation Work Plan
More employers provide micro-transit service
information to new employees via employer
onboarding.
Unknown number of
employers provided
micro-transit
information during
onboarding in 2024
25 employers
provided micro-
transit information
during their
onboarding in 2025
(TBD)
Background/Contextual Information
The Dublin Connector offers transportation services to residents over 55, residents with
disabilities, and anyone who works in Dublin, at no cost to those users. Some large employers
have expressed a concern about the ability of some employees to use public transportation
to reach their buildings. Can micro-transit services provide “last mile” transportation, from the
end of established COTA lines to specific business parks within the city? Because Issue 47
was approved by a majority of voters in November 2024, there will likely be new funding
available to expand/enhance micro-transit service in Dublin, such as COTA//Plus.
p. 21
Work Group
The following individuals comprise the Youth Behavioral H ealth work group.
City of Dublin
Greg Lattanzi (Deputy Chief of Police)
Euan Baker
Paul Burks (School Resource Officer)
Scott Brown (School Resource Officer)
Scott Nichelson (School Resource Officer)
Tracey Gee
Delaware Public Health District
Garret Guillozet
Jen Keagy
Dublin ACT Coalition
Sue Hutras
Dublin City Schools
Becky Haselberger
Colleen Shyrock
Kara Corpman
Tyler Wolfe
Dublin Youth Athletics
Dylan Gaver
Franklin County Public Health
Elizabeth De Luca-Kontchou
Eric West
Franklin County Suicide
Prevention Coalition
Lauren Bromund
Nationwide Children’s Hospital
Amanda Levell
Ohio Premier Soccer Club
Chris Baer
Chris Steuer
Gus Teren
P.E.R.C. (Parents and
Educators Raising our
Community)
Tim Wrenn
St. Brigid of Kildare
Alyson Stickel
Stacie Williams
Syntero
Sara Harrison-Mills
Melissa Rotblatt
Strategic Planning
Youth Behavioral Health p. 22
FINAL
Relevant research findings
According to the qualitative research from the Community Health Needs Assessment, adult and
youth residents are concerned about youth mental health. The COVID-19 pandemic and pressure
to succeed/social comparisons contribute to declining mental health. There are also concerns about
substance misuse amongst youth.
“The added stress, the high expectations, that constant competitive nature…Members of our
community thinking that they have to live up to their neighbors.”
“I think sometimes the standards we set in Dublin…also set kids up for anxiety. We have
National Merit Scholars everywhere…we set that standard pretty high here.”
“Since everyone is at such a high level, we expect ourselves to be good at everything. We have
to be athletes, we have to be A students, we have to take AP classes and then we also have to
have a life outside of school and have friends and all this stuff.” (Youth resident)
“I think that vaping is a problem. Marijuana is becoming a problem and they're getting
introduced to it younger and younger because the accessibility to it is much easier. The vaping is
targeted to kids that age. I think Dublin tries really hard. They did the 21 and over for vapes,
which is great, except there's not a single gas station here that follows that rule.”
“I think that, particularly among our high school populations, there is some drug usage there
that we probably need to partner with our law enforcement, we probably need to partner with
our medical professionals or with the school district itself.”
Strategic Planning
Youth Behavioral Health p. 23
FINAL
City of Dublin, OH | Youth Behavioral Health Work Plan
The youth behavioral health work group identified one key objective that requires sustained
community collaboration and focus.
(1) Re-energize an existing collective-impact initiative to provide information to parents of
Dublin youth.
OBJECTIVE 1: Re-energize an existing collective-impact initiative to
provide information to parents of Dublin youth.
CURRENT PLANNING STATUS
Current Status: Planning Last Updated: 2025-01-29
Specific Next Steps:
• Work group determines smaller committee to revise the “Know More. Do More”
campaign materials.
• Work group explores possibility of using the “On Our Sleeves” campaign for this effort &
clarifies how the information would integrate with the “Know More. Do More” campaign.
• Work group clarifies key target audiences to receive information/communications.
• Work group clarifies mode of communications (e.g., handouts, podcasts, swag bags, etc.).
• Work group creates communications plan to ensure regular delivery of coordinated
messaging to key target audiences.
ORGANIZATIONAL FRAMEWORK FOR THIS OBJECTIVE
Lead Organizations: Dublin ACT Coalition, Nationwide Children’s Hospital (NCH)
Name of Key Contacts at Lead Organizations: Sue Hutras, NCH staff
Supporting Organizations: Syntero, Dublin City Schools, City of Dublin
Additional Financial Expense: Work is projected to be completed within the City’s
existing budget allocation, the use of Dublin Police seizure funds, and with partner
resources. If additional funds are required, they will be requested through the normal
budgetary process.
The youth behavioral health work group will be facilitated by the City, will hold ad hoc meetings,
and will make decisions by consensus.
Key Metrics Baseline
measurement
Target
measurement
Creation and execution of communication plan. - 0 communication
plans in 2024
- Unknown number
(possibly 0) of targeted
communications to
parents in 2024
- 1 communication
plan in 2025
- 12 targeted
communications to
parents in 2025
p. 24
City of Dublin, OH | Youth Behavioral Health Work Plan
Key Metrics Baseline
measurement
Target
measurement
Usage of parent-facing resources created by
“Know More Do More” (e.g., views of the web
page; time spent on web page).
- Unknown number of
page views in 2024
- Unknown average
time on website in
2024
- 250 page views in
2025
- Average time on
webpage/site = 60
seconds in 2025
Usage of parent-facing resources created by “On
Our Sleeves” (e.g., views of the web page; time
spent on web page).
- Unknown number of
page views in 2024
- Unknown average
time on website in
2024
- 250 page views in
2025
- Average time on
webpage/site = 60
seconds in 2025
Dublin youth report more positive mental health
outcomes, as measured by future Dublin City
Schools’ Panorama surveys.
TBD TBD
Background/Contextual Information
According to the 2023 Community Health Needs Assessment, both adult and youth residents
are concerned about youth mental health. The COVID-19 pandemic, along with pressure to
succeed / competitive social comparisons, are viewed as having contributed to declining
mental health. Furthermore, many express concern about substance misuse amongst youth.
What can be done to inform and empower Dublin parents to help their children be healthier?
p. 25
Work Group
The following individuals comprise the Community Connections work group.
The following individuals comprise the Transportation work group.Ballantrae
Cristian Cooney
Steve Brown
Bridge Park
Janell Bailey
Chamber of Commerce
Jenny Amorose
City of Dublin
Christine Nardecchia
Jen Vosters
Madi Kregel
Mollie Steiner
Tracey Gee
Dublin City Schools
Chris Ondrus
Dublin Community Church
Interfaith Outreach
Barb Anderson
Dublin Retirement Village
Dionne Nicol
Forever Dublin Hub
Teresa Wasserstrom
Historic Dublin
Sharon Adamek
Muirfield
Robert Fathman
Ohio University
William Burke
One Dublin
Heather Heins
Rainbow Dublin
Jaron Terry
SourcePoint
Alison Yeager
Fara Waugh
We ROC (Are One Community)
Becky Hasselberger
Strategic Planning
Community Connections p. 26
FINAL
Relevant research findings
According to the quantitative research from the Community Health Needs Assessment, 43% of
adult residents feel like they belong in Dublin only moderately well, slightly well, or not well at
all; 75% feel only moderately connected, slightly connected, or not connected at all to their
neighbors. The qualitative research revealed that some residents feel like outsiders.
19.5%
37.7%
24.1%
14.9%
3.8%
Extremely
well
Very well Moderately
well
Slightly well Not well at
all
% of residents who feel the statement
"I feel like I belong in Dublin" describes
them...Those who don’t feel as though they belong
cite lack of personal connection, lack of
inclusiveness, and no sense of
community as reasons why.
7.7%
17.8%
31.4%33.2%
9.9%
Extremely
connected
Very
connected
Moderately
connected
Slightly
connected
Not
connected
at all
% of residents who reported feeling
"_____ connected" to neighbors
“Although Dublin does a pretty decent job of
trying to be inclusive of minorities/other
ethnicities, I still feel like an outsider…despite
growing up in America.”
“Dublin is for families with kids and dogs and
good jobs. I’m semi-retired, single, divorced,
with no kids.”
Strategic Planning
Community Connections p. 27
FINAL
City of Dublin, OH | Community Connections Work Plan
The community connections work group identified three key objectives that requires
sustained community collaboration and focus.
(1) Develop a deeper understanding of why non-connected people feel that way and
how to communicate with them more effectively.
(2) Offer National Good Neighbor Day programming to Dublin residents.
(3) Increase community capacity for engagement opportunities (including volunteering).
OBJECTIVE 1: Develop a deeper understanding of why non-
connected people feel that way and how to communicate with them
more effectively.
CURRENT PLANNING STATUS
Current Status: Planning Last Updated: 2025-01-29
Specific Next Steps:
• Work group recruits additional members who have different racial/ethnic backgrounds
and who represent different age groups.
• Work group reviews relevant information from Dublin’s 2023 CHNA and discusses need
(if any) for additional qualitative research with those who feel less connected to their
neighbors.
• (As needed) Work group conducts additional qualitative research.
• Work group drafts a memo that describes why disconnected residents feel that way and
how they prefer to receive information about future engagement opportunities. Memo
will also suggest actions that community and neighborhood groups could take to foster
increased feelings of belongingness.
ORGANIZATIONAL FRAMEWORK FOR THIS OBJECTIVE
Lead Organization: Work group (Mollie Steiner to facilitate)
Name of Key Contact(s) at Lead Organization: Mollie Steiner
Supporting Organizations: Dublin Chamber of Commerce, Dublin City Schools, Dublin
Community Church Interfaith Outreach, Dublin Retirement Village, Historic Dublin,
Ballantrae HOA, Muirfield HOA, Ohio University, SourcePoint
Additional Financial Expense: None required, as this work can be completed within the
City’s existing budget allocations.
The community connections work group will be facilitated by the City, will hold ad hoc meetings,
and will make decisions by consensus.
p. 28
City of Dublin, OH | Community Connections Work Plan
Key Metrics Baseline
measurement
Target
measurement
Creation of memo that describes why disconnected
residents feel that way and how they prefer to
receive information about future engagement
opportunities. Memo will also suggest actions that
community and neighborhood groups could take
to foster increased feelings of belongingness.
0 memos available in
2024
1 memo available in
2025
Background/Contextual Information
According to the City’s 2023 Community Health Needs Assessment, 43% of adult residents
feel like they belong in Dublin only moderately well, slightly well, or not well at all, and 43%
feel only slightly connected or not connected at all to their neighbors. And per stakeholder
interviews and focus groups with residents, some residents report feeling like outsiders in
their community. More attention should be paid to understanding who feels this way, why
they feel that way, and what can be done to positively influence such situations.
p. 29
City of Dublin, OH | Community Connections Work Plan
OBJECTIVE 2: Offer National Good Neighbor Day programming to
Dublin residents. National Good Neighbor Day takes place on
September 28.
CURRENT PLANNING STATUS
Current Status: Planning Last Updated: 2025-01-24
Specific Next Steps:
• Work group researches how to implement National Good Neighbor Day in Dublin.
• Work group creates and implements plan for offering National Good Neighbor Day
programming ideas and opportunities to Dublin residents.
ORGANIZATIONAL FRAMEWORK FOR THIS OBJECTIVE
Lead Organization: Work group (Mollie Steiner and Madison Kregel to facilitate)
Name of Key Contact(s) at Lead Organization: Mollie Steiner; Madison Kregel
Supporting Organizations: Dublin Chamber of Commerce, Dublin City Schools, Dublin
Community Church Interfaith Outreach, Dublin Retirement Village, Historic Dublin,
Ballantrae HOA, Muirfield HOA, Ohio University, SourcePoint
Additional Financial Expense: None required, as this work can be completed within the
City’s existing budget allocations.
The community connections work group will be facilitated by the City, will hold ad hoc meetings,
and will make decisions by consensus.
Key Metrics Baseline
measurement
Target
measurement
Number of neighborhood events that occur on
National Good Neighbor Day (NGND).
0 NGND events in 2024 25 NGND events in
2025 (TBD)
Number of Dublin residents who participate in
NGND events.
0 residents participate in
NGND events in 2024
500 residents
participate in NGND
events in 2025 (TBD)
Social media discussions/shares related to
NGND events.
4 social media
discussions / shares re:
NGND in 2024
500 social media
discussions / shares
re: NGND in 2025
(TBD)
Residents feel more connected to others, as
measured by future City surveys.
56.9% feel they are
extremely, very, or
moderately connected
to neighbors (2023)
62.6% in next City
survey (+10%; TBD)
More residents feel like they belong in the city,
as measured by future City surveys.
57.2% feel that the
statement “I feel like I
belong in Dublin”
describes them
62.9% in next City
survey (+10%; TBD)
p. 30
City of Dublin, OH | Community Connections Work Plan
Key Metrics Baseline
measurement
Target
measurement
extremely well or very
well (2023)
Background/Contextual Information
According to the City’s 2023 Community Health Needs Assessment, 43% of adult residents
feel like they belong in Dublin only moderately well, slightly well, or not well at all, and 43%
feel only slightly connected or not connected at all to their neighbors. And per stakeholder
interviews and focus groups with residents, some residents report feeling like outsiders in
their community. National Good Neighbor Day (typically held in September of each year)
represents an opportunity for Dublin to bring a nationally recognized community-building
effort to the city , providing an opportunity for residents to build stronger community ties, to
encourage positive neighbor interactions, to promote a sense of belonging, and to reinforce
the value of performing kind acts to others.
p. 31
City of Dublin, OH | Community Connections Work Plan
OBJECTIVE 3: Increase community capacity for engagement
opportunities (including volunteering).
CURRENT PLANNING STATUS
Current Status: Planning Last Updated: 2025-01-24
Specific Next Steps:
• Work group discusses and identifies additional specific actions that community
organizations and groups can take that have the potential to provide residents with more
opportunities to engage with others in the community.
• (TBD, pending additional workgroup discussion and successful completion of objectives
#1 & #2.)
ORGANIZATIONAL FRAMEWORK FOR THIS OBJECTIVE
Lead Organization: Work group (Christine Nardecchia and Mollie Steiner to facilitate)
Name of Key Contact(s) at Lead Organization: Christine Nardecchia, Mollie Steiner
Supporting Organizations: Dublin Chamber of Commerce, Dublin City Schools, Dublin
Community Church Interfaith Outreach, Dublin Retirement Village, Historic Dublin,
Ballantrae HOA, Muirfield HOA, Ohio University, SourcePoint
Additional Financial Expense: None required, as this work can be completed within the
City’s existing budget allocations.
The community connections work group will be facilitated by the City, will hold ad hoc meetings,
and will make decisions by consensus.
Key Metrics Baseline
measurement
Target
measurement
City organizes community gatherings that
provide residents with opportunities to connect
with their neighbors and to increase the extent
to which they feel they belong in Dublin.
Examples include the 2025 MLK Sunday Supper
(January 2025) and multiple gatherings with
Dublin residents who have Chinese, Japanese,
and Indian backgrounds (March 2025).
- 0 gatherings in 2024
- 0 residents participated
in community gatherings
like these in 2024
- 10 gatherings in
2025 (TBD)
- 500 residents
participated in
community
gatherings like
these in 2025 (TBD)
Work group to identify additional specific
actions that community organizations and
groups can take that have the potential to
provide residents with more opportunities to
engage with others in the community.
TBD TBD
p. 32
City of Dublin, OH | Community Connections Work Plan
Key Metrics Baseline
measurement
Target
measurement
Residents feel more connected to others, as
measured by future City surveys.
56.9% feel they are
extremely, very, or
moderately connected to
neighbors (2023)
62.6% in next City
survey (+10%; TBD)
More residents feel like they belong in the city,
as measured by future City surveys.
57.2% feel that the
statement “I feel like I
belong in Dublin”
describes them extremely
well or very well (2023)
62.9% in next City
survey (+10%; TBD)
Background/Contextual Information
According to the City’s 2023 Community Health Needs Assessment, 43% of adult residents
feel like they belong in Dublin only moderately well, slightly well, or not well at all, and 43%
feel only slightly connected or not connected at all to their neighbors. And per stakeholder
interviews and focus groups with residents, some residents report feeling like outsiders in
their community. There are likely many low-effort, minimal cost actions that the City and its
supporting organizations can take that would increase the community’s capacity to forge
stronger connections to one another and to become more engaged with others in the
community.
p. 33
Appendix A
Criteria for Prioritization
To aid the meeting participants during their deliberations and
prioritization, the following criteria were shared for their consideration:
•Equity: Degree to which specific groups are affected by a
problem.
•Size: Number of persons affected, taking into account variance
from benchmark data and targets.
•Seriousness: Degree to which the problem leads to death,
disability, and impairs one’s quality of life.
•Feasibility: Ability of organization(s) or individuals to reasonably
combat the problem given available resources. Related to the
amount of control and knowledge (influence) organization(s) have
on the issue.
•Severity of the Consequences of Inaction: Risks associated
with exacerbation of problem if not addressed at the earliest
opportunity.
•Trends: Whether or not the health problem is getting better or
worse in the community over time.
•Intervention: Any existing multi-level public health strategies
proven to be effective in addressing the problem.
•Value: The importance of the problem to the community.
•Social Determinant/ Root Cause: Whether or not a problem is
a root cause or social determinant of health that impacts one or
more health issues.
p. 34
FINAL